Staingard Premium Protection

5 Year Furniture Protection

Having invested in your new furniture it is only natural that you will want to keep it looking like new for as long as possible. This is why Staingard offers all customers their 5 Year Care Plan. 

Whether you choose a fabulous fabric or luxurious leather sofa, you can rest assured that by purchasing this Care Plan you are covered when an accident does spoil the appearance of your furniture. Stain removal and repairs will be taken care of at no extra cost to you.

Benefits of Care Plan

• 5 years peace of mind 
• Original value replacements
• National network of professional technicians 
• No excess charges 
• One call for advice and service

How does the Care Plan work? 

Simply follow the care instructions provided at the time you purchased your furniture. However if an accident threatens to spoil the appearance of your furniture all you have to do is call our dedicated claims and advice line and we will ensure that the problem is taken care of.

What am I covered for? 

Below you will see a more detailed list of the things you are covered for, and what you are not covered for. Essentially this Care Plan provides cover for a comprehensive range of household accidents that result in damage or staining to your furniture. Following the delivery of your furniture you will receive a document detailing this and also how to make a claim. It is important to recognise that you are not covered for a lack of care of your furniture or abuse, and multiple stains and damages sustained over an extended period of time are similarly not covered.

How do I make a claim? 

All you need to do is call our dedicated claims and advice line on the number detailed on your policy document within 7 days of the incident occurring. A technician will be sent to your home at a mutually convenient time and we’ll take care of the problem, if we are unable to make a satisfactory stain removal or repair we will replace the damaged item at no cost to you.

Summary of cover provided

STAINS

Acids	Coffee	Human and animal
Cosmetics	Corrosives	bodily  fluids
Shoe polish	Paints	Dyes & dye transfer from
Ink	Superglue	newspaper print or clothing,
Bleaches	Ketchup	Including denim
Caustics	Cola	All food stuff and drink

(Staining must result from a sudden and unforeseen event. This policy does not provide cover for an accumulation or build up over a period of time)

ACCIDENTAL DAMAGE

Scratches Breakage, dents or chips Water, liquid or heat marks Pet damage

Rips	Scratches
Burns	Breakage, Dents or chips
Scuffs	Water, liquid or heat marks
Punctures	Pet damage*

*(limited to 3 claims per period of insurance)

(Accidental damage must result from a sudden and unforeseen event. This policy does not provide cover for an accumulation or build up over a period of time.) 

STRUCTURAL DEFECTS

Frame warpage and breakage

Peeling of veneered or laminate finishes

Lifting or peeling of the hide on leather furniture

Broken zips, castors and buttons

Bending and breakage of metal components

Failure of recliner mechanisms including electrical motors and associated electric components

Summary of Staingard Exclusions

Commercial use	Natural characteristics of leather
Deliberate damage	Fading of fabric and materials
Abuse or neglect	Accumulated multiple stains
Removal of odours	Anything that happens gradually
Wear and tear	including dye transfer

This is a summary only. Please refer to your certificate of cover for full terms and conditions.