Staingard Premium Protection

5 Year Furniture Protection

Having invested in your new furniture it is only natural that you will want to keep it looking like new for as long as possible. This is why Staingard offers all customers their 5 Year Care Plan. 

Whether you choose a fabulous fabric or luxurious leather sofa, you can rest assured that by purchasing this Care Plan you are covered when an accident does spoil the appearance of your furniture. Stain removal and repairs will be taken care of at no extra cost to you.

Benefits of Care Plan

  • 5 years peace of mind 
  • Original value replacements
  • National network of professional technicians 
  • No excess charges 
  • One call for advice and service

How does the Care Plan work? 

Simply follow the care instructions provided at the time you purchased your furniture. However if an accident threatens to spoil the appearance of your furniture all you have to do is call our dedicated claims and advice line and we will ensure that the problem is taken care of.


What am I covered for? 

Below you will see a more detailed list of the things you are covered for, and what you are not covered for. Essentially this Care Plan provides cover for a comprehensive range of household accidents that result in damage or staining to your furniture. Following the delivery of your furniture you will receive a document detailing this and also how to make a claim. It is important to recognise that you are not covered for a lack of care of your furniture or abuse, and multiple stains and damages sustained over an extended period of time are similarly not covered.


How do I make a claim? 

All you need to do is call our dedicated claims and advice line on the number detailed on your policy document within 7 days of the incident occurring. A technician will be sent to your home at a mutually convenient time and we’ll take care of the problem, if we are unable to make a satisfactory stain removal or repair we will replace the damaged item at no cost to you.


Summary of cover provided

STAINS


Acids

Coffee

Human and animal 

Cosmetics

Corrosives

Bodily  fluids

Shoe polish

Paints

Dyes & dye transfer from

Ink

Superglue

Newspaper print or clothing

Bleaches

Ketchup

Including denim

Caustics

Cola

All food stuff and drink


(Staining must result from a sudden and unforeseen event. This policy does not provide cover for an accumulation or build up over a period of time)


ACCIDENTAL DAMAGE


Scratches Breakage, dents or chips Water, liquid or heat marks Pet damage

Rips

Scratches

Burns

Breakage, Dents or chips

Scuffs

Water, liquid or heat marks

Punctures

Pet damage*


*(limited to 3 claims per period of insurance)


(Accidental damage must result from a sudden and unforeseen event. This policy does not provide cover for an accumulation or build up over a period of time.) 


STRUCTURAL DEFECTS


Frame warpage and breakage

Peeling of veneered or laminate finishes

Lifting or peeling of the hide on leather furniture 

Broken zips, castors and buttons 

Bending and breakage of metal components

Failure of recliner mechanisms including electrical motors and associated electric components 



Summary of Staingard Exclusions


Commercial use

Natural characteristics of leather 

Deliberate damage

Fading of fabric and materials

Abuse or neglect 

Accumulated multiple stains 

Removal of odours

Anything that happens gradually

Wear and tear

including dye transfer


This is a summary only. Please refer to your certificate of cover for full terms and conditions.