Terms & Conditions

  1. Introduction

These are the terms and conditions (“Terms”) on which we supply our goods to you, whether these are upholstered items or occasional items such as mirrors and tables.

You can purchase goods from us in-store, via Facebook Marketplace and via our Website.  These Terms apply to all these different channels. If you have ordered online via our Website you will have been given the opportunity to read this prior to purchase. 

Since most of our orders are for delivery to the UK mainland, the focus of these Terms is those deliveries. However, we do deliver to non-mainland addresses and we will notify you of any special delivery timescales and procedures that will apply to these orders.  

We offer different terms for our products and set these out where relevant. You will see that we label certain goods with our own classification such as “Stunning Seconds”.  We have set out in these Terms what our different classifications mean and if any other terms apply to these goods.

Items on display in-store are the property of the Vintage Sofa Company.

Please read these Terms carefully before you submit your order to us or before we accept your order. These Terms tell you who we are, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. 

By continuing with your order you are agreeing to be bound by these Terms and any purchases that you make are subject to these Terms. If you do not accept the Terms you will not be able to order any goods from us.  

 

2. General

These Terms apply between you and us. Unless expressly stated, no other person may benefit or rely on these Terms. Any rights under the Contracts (Rights of Third Parties) Act 1999 are excluded to the fullest extent permitted by law.

We reserve the right to vary these Terms from time to time. Such variations shall be notified on our Website or in-store or otherwise notified to you using the contact details provided with your order.

If any provision of these Terms (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of the Terms, and the validity and enforceability of the other provisions of these Terms shall not be affected. 

Where possible, if a provision of these Terms (or part of any provision) is found illegal, invalid or unenforceable, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

Our Website is solely for the promotion of our goods in the UK. We deliver to all parts of the UK including the Highlands and Islands of Scotland, the Isle of Man, the Channel Islands and the Isle of White.  

These Terms and resulting contracts shall be governed by and construed in accordance with English Law and subject to the exclusive jurisdiction of the courts of England. If you live in Scotland, you can bring legal proceedings in respect of the goods in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

 

3. Information about us and contact details

We are the Vintage Sofa Company, a company registered in England and Wales. Our company registration number is 1032 3477 and our registered office is at Jowler Mill, Jowler, Luddendenfoot, Halifax, West Yorkshire, HX2 6TB. Our registered VAT number is 256 6124 04.

You can contact us by telephoning our Customer Service Team at 01422 761000 or by writing to us at support@vintagesofa.co.uk.

If we have to contact you, we will do so by telephone or by writing to you at the email address you provided to us in your order.

When we use the words “writing” or “written” in these Terms, this includes emails.

 

 

4. Specifications

At the Vintage Sofa Company, we sell a mixture of sourced and specifically designed furniture made in partnership with our skilled manufacturers. As part of this process, we operate a constant improvement methodology where designs are updated and improved when necessary in order to both improve small details in the aesthetics or to improve performance or avoid issues. This means that our specifications may change without notice and that whilst our products remain essentially identical to the sample on display or on our Website, there may be reasonable changes and updates made over time that means it is not identical.

All our products have been designed and manufactured for domestic use.  If you intend to use any of our products in a commercial property or for business purposes it is your responsibility to ensure that the products purchased meet the standards expected for the environment in which they will be used.

 

5. Pricing Errors and Website descriptions

We try our best to ensure that the prices on our Website and Facebook listings are accurate and up-to-date. If we discover any errors in the pricing of the goods you have ordered we will inform you as soon as possible.

If we have displayed an inaccurate price, we are not obligated to provide the goods at the incorrect price and in these circumstances, if you do not wish to proceed with purchasing the goods at the correct price any payment you have made will be returned to you in full, using the same payment method that you used to place your order.

Images of our products are for illustrative purposes only.  There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions


Items not included in the description of our goods on our website (and items not detailed in the order) will not be included. For example, extra cushions pictured will not normally be included unless mentioned in the description on the website. If complimentary cushions are included, they may be in a slightly different design.


6. Vintage Sofa 1 Year Manufacturers’ Guarantee

In addition to your consumer rights under legislation, we also offer a 1 Year Manufacturers’ Guarantee in relation to our goods and the details of this is set out in these Terms.

 

7. Our Contract with You

To place an order with us you must: 

  1. Provide the information we require such as name, payment details, delivery address, email address and phone number;
  2. Be over the age of 18;
  3. Be purchasing goods to be delivered in the UK.

We take payment at the time you place your order. Taking payment does not mean that we have accepted your order and if we are unable to accept your order, we will refund your payment. We set out below further details in relation to your deposit and payments.

If you order via our Website, you pay by clicking on the checkout button and continuing as instructed. If you order via our showroom, you will pay once prompted by the team.  

Your chosen payment type will be charged when you submit your order.

Payment options include credit/debit cards (preferably contactless), Mastercard, Visa, American Express and cash, Klana credit, paypal and Amazon Pay. 

Who can use Pay Later with Klana?

  • Customers over the age of 18.
  • Customers with a billing and delivery address registered in the UK.  
  • Klarna will perform soft searches with credit reference agencies, on application to use the payment method, to determine if you are eligible. These soft searches do not impact your credit file, either at application or if a payment is missed or late, and are only visible to you and Klarna.
  • Your credit maybe affected if you fail to meet your payment obligations. 

Pay Later with Klarna gives you extra flexibility when paying for your order as you're able to pay within 30 days. 

You can pay in full now, pay in three installments or pay in 30 days. 

If you choose to pay using Pay Later with Klarna, please remember to spend responsibly – sometimes, delaying or splitting up payments might not always be the best option. We want you to shop with confidence, so we’ve provided all the info you need below.

Minimum spend is £250.00
Maximum spend is £5000.00

How do you pay using Pay Later with Klarna?

  • When you get to checkout, choose Klana as the preferred option on the payment screen. Your order will be redirected to Klana where they verify your details. 
  • Confirm the phone number linked to your Vintage Sofa account and enter the 6-digit verification code sent to you via SMS.

 

When do you have to pay for your order?


  • Klarna will send you an email within 2 days of your order being placed with payment instructions.
  • You'll receive a reminder two days before your payment is due, and you'll also receive email reminders.
  • If you do not pay for your order on time, you may no longer be able to access Klarna’s payment options for future purchases
  • If a payment is late, Klarna will contact you over a period of several months to try and arrange repayment of the outstanding balance. If after a period of several months you have not repaid, Klarna may use a debt collection agency to recover the outstanding balance. 

Can’t decide which Klarna payment option will work best for you? Click here for more information on Klarna.

Just one more thing...

Klarna are an independent payment provider and Vintage Sofa have no influence over whether your payment with Klarna is accepted or not. If you have any trouble with your order, please contact Klarna Customer Service.



 

   8. Your Order

The way you order is different dependent on if you order in store or via the website. In store, you will be guided by one of our team through your selected products and services in detail, giving you all the information required, including maintenance and care information. All details, items and colours will be thoroughly checked and verified by you and the sales consultant. In confirming your order at the end of this process, you agree that the order and its contents are correct. 

If you order through our Website, it is your responsibility to check all details items and colours in your basket. In pressing the checkout button, you agree that the order and the specifications and options that you have chosen are correct.  

When placing an order, it is your responsibility to check when products will be available for delivery and if the timetable accords to your needs. Please note, that for non-mainland deliveries, delivery timescales may (depending on circumstance) be amended.

If we are unable to accept your order, we will inform you of this as soon as possible and will refund you for the item that you have ordered. Examples might be because the item is out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the item. Any money you have paid will be refunded to you in the same manner in which you paid.  

   9. Acceptance of your Order

Our acceptance of your order will take place in the following way.

If you order via our Website or in our showroom or from a Facebook listing, you will receive an email confirming the details of your order. Once you have received a confirmation of your order, a contract will be in place between us.

   10. Your rights to make changes to an Order

For in-store purchases on Made to Order Bespoke Items:

We work to tight timescales with our supply chain but we do give our best to accommodate amendments and changes to your order, though this cannot be guaranteed and depends if your item has gone into production. 

After you have received your Email Confirmation, if you wish to make a change or amendment to the goods you have ordered, please contact us and we will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. Your statutory rights are not affected.

Customer Requests to Cancel due to change of mind

Refunds are unfortunately not possible when a bespoke item has gone into production with the manufacturer. Please contact us immediately at support@vintagesofa.co.uk and we will attempt our utmost to accommodate amendments to your order. 

Customer Requests to Amend or Cancel due to change of mind on  Stock Items (excluding goods categorised as Stunning Seconds, Clearance, Discontinued and Takeaway today items)

Where possible we will accommodate change of order requests, however, we advise you to contact us immediately at support@vintagesofa.co.uk. The earlier that requests are made the more we can do to accommodate your wishes. 

   11. Delivery

We will deliver your furniture to the address you gave us at the time you placed your order to a ground floor room of your choice.     

Arranging Delivery

After you place an order, you will be asked to confirm the date that you can accept delivery of your furniture. If delivery needs to be changed within 3 working days of the delivery date, costs will be incurred. 

Please note that non-mainland deliveries may take longer. Quotes and timescales for non-mainland deliveries will be given separately. Whilst we will endeavour to deliver your goods within 7 days of them becoming available for delivery, circumstances outside of our control (for example carrier logistics) may require a longer period.

What does standard delivery mean?

The following qualifies as standard delivery:

  • Deliveries made between Monday and Saturday 
  • Deliveries made to UK mainland addresses

Will there be any additional charges?

Additional charges apply under the following circumstances:

  • Deliveries made to UK non-mainland addresses including the Highlands and Islands of Scotland, the Channel Islands, the Isle of Man, the Isle of Wight and the Republic of Ireland. For these deliveries prices will be quoted individually. 
  • Deliveries to Northern Ireland will be quoted on a case-by-case basis.

Are there any other exclusions to items that can be delivered?

Accessories such as mirrors and lamps are currently sold as collection only due to their fragile nature. 


Clearance and Stunning Seconds and discontinued items are available to collect from the store. Please see the section in these Terms marked "Clearance Furniture". 

Signing for goods

You are responsible for ensuring that you are available to accept delivery. If you are not at the designated address at the time of delivery, there must be an adult available who is capable of receiving delivery on your behalf who has your authority to represent you and to give instructions on your behalf. 

In case of misdelivery 

Misdeliveries will incur a collection charge, a possible storage charge, a redelivery charge and the potential to charge for damages incurred if unable to deliver item to the safety of your property. 

Delivery of multiple items

For mainland deliveries where multiple items have been ordered, we will endeavour to deliver them all together unless a split delivery is requested. A requested split delivery will be agreed at the point of sale, with the Vintage Sofa support team providing the final price at the time of booking your delivery slot. 

For non-mainland deliveries, if a split delivery is requested then additional deliveries will be charged at the agreed courier cost charged by us for such a delivery. We may be able to offer port only delivery. 

What if I can't take delivery when agreed?

We expect customers to take delivery of their items within 2 weeks of us notifying them they are ready for delivery. However, if we have availability at our warehouse we may be able to offer additional storage time at a daily storage rate of £3.50 a day up to a period of 6 months, subject to warehouse storage availability. The storage period must be agreed in advance and cannot be automatically rolled on. After a maximum of 6 months (and only for this duration if agreed in advance) private storage must be found or your order will be cancelled, with a maximum of 70% refund given. 

Whilst items are stored within our warehouse awaiting delivery to a customer the warranty is in effect. 

Goods exceeding the maximum storage time will be restocked for resale. Goods restocked for resale in this way will fall under the rules for cancellation. Please see the 'Cancellation' section for further information on cancellation charges.

What if Delivery is Delayed?

All delivery times are estimated and subject to change. 

Product manufacture and delivery time explained

Your projected delivery date encompasses all of the following: 

Manufacturing time - making your bespoke piece which can be subject to unavoidable manufacturing delays.

Distribution processing - processing and preparing your product for delivery.


Delivery to customer - on it’s way at an agreed ETA which is subject to delays out of our control. 

Manufacturing delays

Occasionally, delivery of goods to you can be delayed. This can be due to production issues, shortage of raw materials, a quality failure of components or materials or delays in shipping. In all of these cases we will endeavour to provide regular updates on progress. 

Circumstances outside of our control

Sometimes something will happen out of our control that impacts delivery. We are not responsible for any act or event beyond our reasonable control which may inhibit or prevent the delivery of goods. These acts and events may include without limitation third party industrial action including strikes, lock-outs or other industrial action; civil action including civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, natural disasters (including but not limited to fires and/or floods), failure of public or private telecommunications networks or computer failure or breakdown; and inability to use the railways, shipping, aircraft, motor transport or other means of public or private transport including the closure of motorways or other roads leaving no alternative route, vehicle breakdown, unusually severe weather conditions or traffic congestion which could not reasonably have been anticipated leaving no alternative route and impact caused to our supply and/or logistics chain caused by the UK leaving and making arrangements to leave the EU.

If you have already selected your delivery date and a circumstance outside our control occurs we will contact you as soon as possible to arrange an alternative delivery date. We will do what we can but can’t be held liable if we can’t fulfill delivery due to reasons beyond our control.

Prolonged Delays

If delivery is delayed or forecast to be delayed for a prolonged period, we will contact you and offer you the option of an alternative product. In the case of stock items without any bespoke element, you are entitled to a refund if the product is delayed 90 days or longer. 

Bespoke manufacturer timescales can be longer. This agreement does not apply to bespoke orders. However the customer service team and sales team will give you accurate estimated timescales and notify you if the product is likely to be delayed. If it is likely to be unreasonably delayed they will contact you to come up with a suitable resolution. 

Collection from in-store

Some items are available for collection in-store. For these items, once we have contacted you to say that items are available for collection, collection can be arranged at any time during our working hours of 10am - 4.30pm Monday to Friday from our Warehouse. Unless you have received prior authorisation from us items on display are the property of the Vintage Sofa Company.

What if My Furniture or Home is Damaged During Delivery?

Delivery of large and irregularly shaped furniture including sofas can be very difficult in many homes. There are often narrow doors, corridors and obstacles that restrict access and make installation difficult. Our delivery team will normally deliver your item it in a trouble-free way and often against the odds, without incident. Inevitably, there will be occasions where fragile furniture is slightly or superficially damaged during installation.  

By accepting installation by signing for your goods, you acknowledge that you understand the risks to both the goods and your home during installation. This means that it is your responsibility to ensure our delivery teams have easy access to a ground floor room of choice and that the route is clear and free from any obstruction. Our delivery team will exercise reasonable care when delivering furniture in your property. Please note that the delivery team are unable to wait with you whilst you unwrap your product.  

In the unlikely event that your furniture is damaged, take a photograph of the damage immediately and email it to us with a description of the problem. You should email support@vintagesofa.co.uk 

In order to reach you, your furniture has usually been through many processes and risks. It has been manufactured, loaded and unloaded several times, shipped and handled many times. It is much quicker and more convenient for simple repairs to be undertaken by a technician in your home, rather than to consider replacement of the furniture at this point. Where possible we will send out a technician to access the product as a first step and if the product can be repaired in situ, will update you on the timescales for repair and next steps. 

Any damage to furniture delivered must be reported within 14 days of delivery (day 1 counts as the delivery day). You should email support@vintagesofa.co.uk to report the delivery fault immediately. 



Unsuitable on Delivery

Although we understand the difficulties in checking access routes, door sizes and corridors for delivery of oddly shaped sofas and furniture, it is always your final responsibility to ensure that your new furniture will fit into your home. 

In an effort to avoid items not fitting the Vintage Sofa sales team support our customers at the point of sale to assist you in choosing appropriate products based on information provided, and they will ask you to confirm this when you order. Once an order is raised and confirmed by you the customer, the specific goods are allocated/released to our suppliers to enter manufacture. As such, the suitability of the product is your full and complete responsibility once confirmed at the point of order. If you deem that your goods are unsuitable for any reason, your order will become subject to the rules for amending and cancelling. Please see the 'Cancellation' section for further information on cancellation charges. Orders made via our Website where goods have not been inspected in-store are subject to distance selling rules and your rights are set out below.

Ownership of Goods

You will become the owner of the goods you have ordered at the time of delivery.

   

12. Making Payment

Our prices are given in pounds sterling and include VAT and any other applicable taxes. If you are looking to reclaim VAT please contact us. 

13. Discontinued, Clearance and Stunning Seconds Furniture

Discontinued Furniture consists of (but is not limited to) discontinued products, cancelled orders or "like new" furniture. 

Stunning Seconds furniture will be free from major defects but it will not be in a new condition and is therefore reduced in price to reflect this. 

Clearance furniture will be free from major defects but it will not be in a new condition and is therefore reduced in price to reflect this. 

These ranges are fast moving and sold subject to availability on a ‘first come first served’ basis. 

These categories are not eligible to be returned. 

Delivery of Discontinued and Stunning Seconds Furniture

We can arrange delivery for you in the same way for Discontinued and Stunning Seconds furniture as we can for new furniture you order in-store and online.

Collection is arranged at the point of sale. Products are usually available within 2 working days. Warehouse and Showroom opening hours vary. 

Clearance Furniture "Take Away Today"

Certain items of Clearance Furniture are available for you to purchase in-store and take home immediately. These are marked as ‘Take Away Today’ and may be marked this way in the showroom. These items will not include delivery. 

16. Stunning Seconds Furniture

“Stunning Seconds” furniture consists of (but is not limited to) items with minor imperfections and items that have been returned by customers who didn’t think they were quite the right fit for their home. “Stunning Seconds’’ items may show varying levels of wear and tear and the price is reduced by us to reflect its non-new status. 

“Stunning Seconds” products are fast-moving and are sold subject to availability on a ‘first come first served’ basis. 

Stunning seconds are non-refundable and non-returnable.  

Ordering and Payment 

You can purchase "Stunning Seconds" items in-store.

Your order must be paid for at the point of sale so if you purchase in-store, you will pay when you make your order. Methods of payment accepted are: Debit/Credit Card and cash. 

Stunning Seconds Delivery and Discontinued Furniture

"Stunning Seconds" and “Discontinued” sofas benefit from our standard delivery.

  17. Consumer Contract Regulations 2015

The Consumer Contracts Regulations 2015 which we refer to as CCR offers you rights to cancel when you buy certain types of products exclusively online. 

The effect of cancellation varies dependent on how you ordered the goods. If you have ordered via our Website and have not seen the goods, you have the right to cancel your order and these are set out below.

If you cancel prior to or reject your order on delivery, you are entitled to a full refund. 

We cannot accept returns to the showroom, only warehouse returns will be accepted. The item must be returned using the transport legs, carefully wrapped in original packaging and in an unused condition. It is up to you to make arrangements for an item's return delivery. 

You must contact the Vintage Sofa Company in writing by email to make us aware that you wish to return any item(s). Write to us at support@vintagesofa.co.uk .

Requests must be within 14 calendar days immediately following the day after delivery. 

A deduction may be made from your refund if the goods are used, for any loss of value/excessive handling or when an item has been partially/fully built. You are liable for the amount by which the value of the goods is diminished as a result of you handling the goods beyond what is necessary to establish their nature, characteristics or functioning. You should protect the item from damage at all times and for example, not eat on it. For example, the deduction could be to cover the cost of cleaning or repair. The item should be returned in perfect condition, any damage incurred during use prior to return, or during private transportation when returning items is not the responsibility of the Vintage Sofa Company and you will be liable for the diminished value of the goods. 

From the day of receipt of the returned goods, your refund will be processed within 14 calendar days. Within 14 days, we will inspect the goods to check their condition before processing the refund request. Over any bank holiday, one additional day for every bank holiday during the 14 day period should be added.

   18. If you discover a fault with your product

How to tell us about problems

If you have any questions or complaints about the product, please contact us. You can email our customer support team on: support@vintagesofas.co.uk 

As a customer, it’s your legal right to receive either a repair, replacement or refund for products that are faulty depending on how long you have had them for and the nature of the fault. We want customers to have a positive experience so will try to resolve problems as quickly as possible and may send out an independent furniture technician to assess the issue. We'll offer resolutions based on the timelines outlined in the consumer legislation in force at the time of purchase.   

For purchases made after October 2015 the Consumer Rights Act 2015 applies. 

Up to 30 days from delivery, as a customer, you are entitled to reject the goods and receive a refund, however, we will work with you to investigate other options if you would prefer, for example, a repair or replacement which may be a faster and more effective solution.

Up to 6 months from delivery, we have an opportunity to correct the issue, this may be resolved by offering either a repair or a replacement. If this fails you are entitled to a refund or sum of money to keep as is. 

Up to 12 months from delivery in the case of products covered by our 1 year manufacturing guarantee, we have an opportunity to correct the issue, this may be resolved by offering either a repair or a replacement. If this fails you are entitled to a refund or sum of money to keep as is. 

Manufacturing faults reported within the Vintage Sofa 1 Year Manufacturers’ Guarantee period -

The claim will initially be investigated by an independent furniture technician, dependent on the outcome, a refund, settlement sum to keep it in its current condition or a credit note may be offered.

19. Vintage Sofa Company 1 Year Manufacturers’ Guarantee

This clause sets out the guarantee that is provided in relation to our sofas. This excludes items sold within the categories of Stunning Seconds, Discontinued and Clearance Furniture ranges. For more information on these categories, please visit section 16 above.

Our 1 Year Manufacturers’ Guarantee excludes accidental damage and wear and tear and in respect of self-assembly items any damage caused through failure to follow the instructions given with the product on delivery. The guarantee covers domestic use only.

When does the Guarantee start?

If you have ordered an in-stock item your Guarantee will start on the purchase date.

If you have ordered a bespoke item, your Guarantee will start on the delivery date due to the time it will take for your product to be manufactured.

What it Doesn't Cover

The Guarantee does not cover your furniture against accidental or deliberate damage or where fabric or leather has failed as a result of exposure to chemicals or biofluids.

Exclusions to the guarantee include:

  • Wear & tear - including staining, excessive soiling, abrasion, tears and burns, accidental damage, natural cushion interior settlement and flattening and normal bed filling settlement are excluded.
  • Misuse (accidental or deliberate)
  • Failure to maintain
  • Commercial use
  • The cracking of wood due to extreme changes in room humidity or direct heat source
  • This guarantee does not extend to non-domestic usage, nor to goods which are taken outside the UK.
  • A product that has been assembled or stored incorrectly (e.g. in an area of damp or direct sunlight or too close to a heat source)
  • Any item where an alteration has been carried out
  • The guarantee excludes Stunning Seconds, Discontinued and Clearance Furniture ranges
  • Dye transfer from non-colourfast plastics, fabrics and clothing (including denim and throws), damage or delamination of the product or finish caused as a result of contamination through contact with hair products and body products or other cosmetic applications such as tanning lotions is excluded.
  • Natural colour variations in leather on furniture items. Leather is a natural product and like a fingerprint, it features unique attributes such as shade, grain variation and natural markings, all of which enhance its beauty. As such, shade variations naturally occur from piece to piece.  
  • The guarantee is non-transferable and valid from the date of the delivery.
  • If the product is exchanged, or a total refund is given, the product that is deemed faulty revert to the ownership of The Vintage Sofa Company.
  • The amount of any claim under the guarantee shall be limited to the original purchase price paid for the unsatisfactory product

We recommend using one of our Staingard care kits to keep your furniture in the best possible condition for as long as you own it. You can purchase these at the same time as your sofa. This Guarantee is non-transferable if you choose to sell or donate your furniture to someone else.

Non-Authorised Repairs and Changes Made by You

If your furniture is repaired or altered by any third party, this will void your guarantee therefore, we advise that you contact us to discuss options prior to instructing third parties to repair or amend the goods.

Business Users

Provision of guarantees is for domestic end users only. It is the responsibility of the business to ensure that the products purchased meet the standards required for the environment in which they will be used. This means that for commercial uses we cannot accept any responsibility or liability for safety standards or compliance where we have not specifically supplied safety certification in writing for use of the product in that environment.

Service Under Your Guarantee

Our Customer Support team are on hand to help with any issues you may experience with your furniture. Our team of fully trained technicians can rectify most issues in a single visit. It is important to note that we often find that aftercare issues can be avoided by correct care and maintenance. Many of the issues we attend are for the results of a lack of or insufficient daily maintenance, incorrect cleaning or usage outside of the manufacturer’s guidelines such as sitting on arms etc.

Our support team is also on hand to discuss how to maintain and care for your furniture to keep it in the best condition. The 1-year Manufacturing’ Guarantee service relies on the accurate identification of an issue or characteristics. This means that in the event of a reported problem we will require detailed information from you including photographs of any issues. Our process may involve you carrying out limited and simple actions to troubleshoot and rectify any minor issue. A technician may be called to investigate. 

Where an in-home service is required, we endeavor to provide a fast single visit solution. This means that based on the information provided by you we will ensure that we are prepared for the visit and will ensure that we are equipped with any parts needed. Where there is a longer lead time for parts, we will make you aware of this and make a visit immediately available when the parts arrive. You may have 2 visits from a technician in this situation.  Where there is a long lead time for a part required for a repair our team will discuss options with you to come to an agreed solution. 

   20. Liability

You acknowledge and agree that we will have no liability for any incorrect information provided by you, for example incorrect measurements.

We shall not be liable for any loss, damage, injury or disappointment whatsoever which may be suffered by you (including without limitation, direct, indirect, special or consequential losses) as a result of, or in connection with your offer or our contract except for any liability which cannot be excluded by law. Nothing shall exclude our liability for death or personal injury resulting from our negligence or for fraud.

Nothing in these Terms limits the liability of Vintage Sofa Company for liability for personal injury or death caused by our negligence, fraud or any other matter that cannot be limited or excluded by law.  

If, during the delivery of goods to you our team causes any accidental damage, we will repair this damage. However, we cannot repair any pre-existing faults or damage discovered during the delivery of goods to you.

As we only supply products for domestic and private use, we are not liable for any loss of profit, loss of business, business interruption or business opportunity.

You must follow any advice we give you in relation to the care and safety of the goods (including any instructions or manuals provided with the goods). We cannot accept liability for damage to products that we have supplied which is caused by your failure to follow this advice.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.

Except as expressly provided in these Terms we exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. 

   21. Vintage Sofa Company Complaints Procedure 

What to do if you are unhappy

Your satisfaction is important to us, so if you are unhappy with your furniture or the service you have received, we would like to hear about it. Please contact us at support@vintagesofa.co.uk as a first step. 

22. Privacy and the use of your photographs

Why do we use your Personal Data

We want to share and inspire others by showing how Vintage Sofa Company products look within real homes, and will use your personal data to share user-generated content by sharing photos you send us on our social media channels. 

What types of personal data do we process?

In reaching out to you about your photos, we will process your personal information which will include your name, photographs, social media username, [handle or byline] and could include your caption.

Can I change my mind?

Yes, you simply revoke the use of photos by sending us an email to sales@vintagesofa.co.uk. 

Limitation of Liability for the Use of Your Photographs

You agree to release, discharge and hold Vintage Sofa Company and any person acting on Vintage Sofa Company's behalf, harmless from all claims, demands, liabilities whatever in connection with the use of your photo

Third-party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.




Website - Prohibited uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Changes to Terms and Conditions

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


© 2022 Vintage Sofa Company Limited. All rights reserved. Registered office: Jowler Mill, Jowler, Luddendenfoot, Halifax, West Yorkshire, HX2 6TB. Company registration number: 1032 3477