1. Introduction 

These terms and conditions (“Terms”) explain how we supply goods to you, your  legal rights, and our responsibilities. Please read these Terms carefully before  placing an order. 

By placing an order with us, you confirm that you have read, understood, and agree  to these Terms. 

Vintage Sofa Co. Limited (“we”, “us”, or “our”) supplies goods to customers through  our retail stores, our website, and any associated or supporting websites. These  Terms apply to all purchases made through any of these channels. Where an order  is placed online, you will be given the opportunity to read and accept these Terms before completing your purchase. 

Our website is intended primarily for use by customers resident in the United  Kingdom. We also accept orders from individuals resident in European Union  Member States. Delivery arrangements, cancellation rights, and returns policies  may vary depending on the country of delivery in accordance with applicable local  and European laws. Where country-specific terms apply, these will be made  available to you. Please refer to our European Terms and Conditions for further  details. 

As the majority of our orders are delivered to the UK mainland, these Terms focus  primarily on such deliveries. We do, however, deliver to non-mainland addresses.  Where additional delivery timescales, costs, or procedures apply, we will notify you  before your order is confirmed. 

Certain goods are sold subject to specific classifications, including goods described  as “Clearance” or “Factory Seconds”. These classifications describe the condition or  pricing basis of the goods and may be subject to additional or modified terms, which will be clearly explained at the point of sale and set out in these Terms. Your  statutory rights are not affected by any such classification. 

All items displayed in our stores remain the property of Vintage Sofa Co. Limited  until paid for in full. 

A legally binding contract between you and us is formed only when we confirm  acceptance of your order. By proceeding with your order, you acknowledge that any  purchase you make is subject to these Terms. 

Nothing in these Terms affects your statutory rights under applicable consumer law,  including the Consumer Rights Act 2015 and, where applicable, the Consumer  Contracts (Information, Cancellation and Additional Charges) Regulations 2013. 

These Terms explain who we are, how we supply goods to you, how the contract  may be changed or ended, what to do if there is a problem, and other important  information relevant to your purchase. 

2. General  

These Terms apply between you and us. Unless expressly stated otherwise, no  person other than you and us shall have any rights to enforce or rely on these  Terms. The Contracts (Rights of Third Parties) Act 1999 shall not apply, except  where it cannot lawfully be excluded. 

We may amend these Terms from time to time where required to do so by law or  where changes to our business or operations make this necessary. Where any  changes are material, we will take reasonable steps to notify you. 

If any provision of these Terms, or part of any provision, is found by a court or other  authority of competent jurisdiction to be unlawful, invalid, or unenforceable, that  provision or part-provision shall be deemed severed from these Terms to the extent  required. The remaining provisions shall continue in full force and effect. 

Where possible, any unlawful, invalid, or unenforceable provision shall be  interpreted or modified to the minimum extent necessary to make it lawful, valid,  and enforceable while preserving its original intent. 

We deliver to all parts of the United Kingdom, including the Highlands and Islands  of Scotland, the Isle of Man, Northern Ireland, the Channel Islands, and the Isle of  Wight. Delivery charges and timescales for non - mainland UK addresses may vary  and will be quoted on an individual basis before your order is confirmed. 

These Terms and any contract formed between you and us shall be governed by and construed in accordance with the laws of England and Wales. If you are  resident in Scotland, you may bring legal proceedings in respect of the goods in  either the Scottish courts or the courts of England and Wales. If you are resident in  Northern Ireland, you may bring legal proceedings in respect of the goods in either  the courts of Northern Ireland or the courts of England and Wales. 

3. Information About Us and How to Contact Us  

We are Vintage Sofa Co. Limited, a company registered in England and Wales.  Our company registration number is 10323477 and our registered office is at Unit A, Wainstalls Mill Business Park, Cold Edge Road, Halifax, HX2 7UR. Our VAT registration number is 256 6124 04. 

You can contact us by telephone on 01422 761000, by email at info@vintagesofa.co.uk, or by writing to us at the registered office address above. 

If we need to contact you, we will do so by telephone or by writing to you at the  email address or postal address you provide to us when placing your order. 

4. Product Specifications and Variations 

At Vintage Sofa Co. Limited, we sell a range of furniture that is either carefully sourced or designed by us and manufactured in partnership with skilled third-party manufacturers. As part of our ongoing commitment to quality, we continually review and refine our designs. From time to time, this may result in minor updates or improvements to materials, construction, finishes, or design details, whether to enhance appearance, improve performance, or address manufacturing  considerations. 

As a result, product specifications may change over time. Any such changes will not  materially affect the overall appearance, functionality, or quality of the product.  While our products will remain substantially the same as those shown in store or on  our website, they may not be identical in every respect. 

All product dimensions are provided as a guide and are as accurate as reasonably  possible. Measurements are supplied by our manufacturers and are subject to a  tolerance of approximately ±3 cm. For bespoke frame orders, measurements may  vary by up to ±5 cm. 

All of our products are designed and manufactured for domestic use only. If you  intend to use any product in a commercial environment or for business purposes, it is your responsibility to ensure that the product is suitable for that use and complies  with any applicable standards or requirements. We do not warrant that our products are suitable for commercial or non-domestic use. 

Many of our products are made using natural materials. Variations in colour,  texture, grain, and natural markings may occur and are an inherent characteristic of  such materials, particularly leather. These variations are not defects and contribute  to the unique appearance of each item. 

Where you are purchasing multiple items from the same range or in the same finish,  we recommend placing your order at the same time to help minimise variations  between production batches. While this may reduce differences, we cannot guarantee an exact match. 

5. Pricing Errors and Website Descriptions  

We take reasonable care to ensure that all prices displayed on our website and any  supporting platforms are accurate and up to date. If, however, we discover an error  in the price of goods you have ordered, we will notify you as soon as reasonably  practicable. 

Where a pricing error has occurred, we are not obliged to supply the goods at the  incorrect price. In such circumstances, we will give you the option to proceed with  your order at the correct price or to cancel the order. If you choose not to proceed, or if we cancel the order as a result of the pricing error, any payment you have  made will be refunded in full using the same payment method used for the original  transaction. 

Images of our products are provided for illustrative purposes only. While we make every effort to display colours accurately, variations may occur due to differences in screen settings, device displays, and lighting conditions. 

Only items expressly described in the product description and confirmed in your  order are included in the purchase. Accessories, props, or additional items shown in  photographs, such as extra cushions, are not included unless specifically stated in the product description or order confirmation. Where complimentary cushions or accessories are included, these may vary slightly in design or finish. 

6. Vintage Sofa 1 Year Manufacturers’ Guarantee  

In addition to your statutory rights under UK consumer law, we offer a one-year  manufacturers’ guarantee on goods purchased in the United Kingdom.

This guarantee applies in accordance with the terms and conditions set out in these  Terms and is provided as an additional benefit. It does not affect, replace, or limit  your legal rights under the Consumer Rights Act 2015 or any other applicable consumer legislation. 

Full details of the scope of the guarantee, any exclusions, and how to make a claim  are set out in Section 16 of these Terms and Conditions. 

7. Our Contract with You  

To place an order with us, you must provide the information reasonably required to  process your purchase, including your name, payment details, delivery address, email address, and contact telephone number. You must be at least 18 years of age and must be accessing our website from, and be resident in, the United Kingdom or a European Union Member State. 

When you place an order with us, you authorise us to take payment for the goods.  Payment is taken at the point you submit your order. Taking payment does not constitute acceptance of your order. A contract between you and us is formed only  when we confirm that we have accepted your order. If we are unable to accept your  order for any reason, we will notify you and refund any payment taken in full using  the original payment method. 

Further details relating to deposits, staged payments, or balance payments (where  applicable) are set out elsewhere in these Terms. 

If you place an order via our website, you do so by selecting the checkout option  and following the on-screen instructions to submit your order. If you place an order  in one of our showrooms, payment will be taken once you are prompted by a member of our team. 

Your chosen payment method will be charged when you submit your order.  Available payment methods may include credit or debit card payments (including  Visa, Mastercard, and American Express), cash (in-store only), PayPal, Amazon Pay, bank transfer, and approved finance options. The availability of specific  payment methods may vary depending on how and where you place your order. 

Nothing in this section affects your statutory rights.

8. Your Order  

The process for placing an order differs depending on whether you order in one of  our showrooms or via our website. 

When placing an order in store, a member of our team will guide you through your  selected products and any associated services. You will be provided with relevant  information, including product details and maintenance and care guidance. All  items, specifications, finishes, and colours will be reviewed with you and checked  before the order is confirmed. By confirming your order at the end of this process,  you confirm that the order details are accurate. 

Where you place a bespoke or made-to-order purchase in store, you will be  required to complete a bespoke order form. The product will be made to the  consumer’s specifications. This form will set out the specific choices available to  you, including finishes and potential shade or material variations, and will form part of your order. All details, items and colours will be thoroughly checked and verified  by you and the sales consultant. In confirming your order at the end of this process,  you agree that the order and its contents are correct. 

When placing an order via our website, it is your responsibility to review the items,  specifications, options, and colours shown in your basket before proceeding to  checkout. By submitting your order, you confirm that the details you have selected  are correct. 

When placing an order, you should check the estimated availability and delivery  timescales for the products ordered and ensure that they meet your requirements.  Delivery timescales are estimates only and may vary, particularly for non-mainland  deliveries, where additional time or procedures may apply. 

If we are unable to accept your order, we will notify you as soon as reasonably  practicable. This may be due to reasons including, but not limited to, the item being  unavailable, unforeseen limitations on our resources, or an error in the price or  description of the goods. Where we do not accept an order, any payment you have  made will be refunded in full using the same payment method originally used.

9. Acceptance of your Order  

Our acceptance of your order will take place in the following way:  

If you order via our Website, our showroom or from a third party website, you will  receive an email confirming the details of your order. Once you have received a  confirmation of your order, a contract will be in place between us. The contract will relate only to those products whose order we have confirmed in the Order Confirmation.  

10. Your rights to make changes to an Order 

For Made-to-Order Bespoke Items:  

Made to Order Bespoke Items are manufactured specifically for you to your  specifications. There is a production time associated with these orders due to the work that goes into making a product from scratch. This is usually 6-12 weeks but  can be slightly longer or shorter depending on the time of order and availability of materials. 

We work to tight timescales with our supply chain but give our best to accommodate  amendments and changes to your order, though this cannot be guaranteed and depends if your item has gone into production.  

After you have received your Email Confirmation, if you wish to make a change or  amendment to the goods you have ordered, please contact us and we will let you  know if the change is possible. If it is possible, we will let you know about any  changes to the price of the goods, the timing of supply or anything else which  would be necessary as a result of your requested change and ask you to confirm  whether you wish to go ahead with the change.  

Customer Requests to Cancel due to Change of Mind  

Refunds are unfortunately not possible when a bespoke item has gone into  production with the manufacturer. Please contact us immediately in writing if  you are looking to change your order: info@vintagesofa.co.uk and we will  attempt our utmost to accommodate an amendment if possible, but there  are no guarantees. 

Customer Requests to Amend or Cancel due to change of mind on Stock  Items (excluding goods categorised as Clearance and Ex-Display and Factory Second items) 

Where possible we will accommodate change of order requests, however, we  advise you to contact us immediately in writing at info@vintagesofa.co.uk. The earlier that requests are made the more we can do to accommodate your  wishes. You have 14 days from the date following delivery to request a change  of mind on Stock Items.  

Customer Requests to Cancel Ex-Display & Factory Seconds Items    

Ex Display and Factory Seconds items are sold as seen and as described. These  items may show signs of wear which are detailed on the product page. Your  statutory rights under the Consumer Rights Act 2015 remain unaffected, including  the right to return items that are misdescribed, unsafe, or not fit for purpose. Please  note that the 14 day cancellation under the consumer contracts regulation does not  apply to any faults or wear and tear clearly disclosed before purchase.  

11. Delivery  

We, or our nominated delivery partner, will contact you once your products are  available to arrange a delivery date to the address provided when you placed your  order. 

Unless we notify you otherwise in advance, delivery will be made to a ground-floor  room of your choice at the delivery address. Delivery is subject to suitable access  and safe conditions. 

Arranging Delivery  

After you place an order, you will be asked to confirm the date that you can accept  delivery of your furniture by us or our trusted third-party provider. If delivery needs  to be changed within 3 working days of the delivery date, costs will be incurred.  

What does standard delivery mean?  

Standard delivery refers to deliveries made to UK mainland addresses between  Monday and Saturday. Deliveries are scheduled within the delivery window of  9.00am to 8.00pm.

Delivery tracking information will be made available on the day of delivery. If you  require assistance or have questions regarding your delivery, you may contact our  customer service team on 01422 761000 between Monday and Friday, 9.30am and 4.30pm. 

All deliveries are carried out subject to the health and safety of our delivery  personnel. Delivery will only be completed where it is safe to do so and in  accordance with applicable manual handling guidelines and health and safety  regulations issued by the Health and Safety Executive. Where delivery cannot be  completed safely, alternative arrangements may need to be made. 

Will there be any additional charges?  

Additional charges apply under the following circumstances:  

● Deliveries made to UK non-mainland addresses including the Highlands  and Islands of Scotland, the Channel Islands, the Isle of Man, the Isle of  Wight, Republic of Ireland and other international destinations. For these  deliveries prices will be quoted individually.  

● Deliveries to Northern Ireland will be quoted on a case-by-case basis.  

Please note that non-mainland deliveries may take longer. Quotes and timescales  for non-mainland deliveries will be given separately. Whilst we will endeavour to  deliver your goods within 7 days of them becoming available for delivery,  circumstances outside of our control (for example carrier logistics) may require a  longer period.  

Highland and Island delivery is usually delivered by pallet to your door or  boundary line. The driver will not be able to bring the items into your property and  customers will need to unwrap and assemble the items themselves.  

Please contact us if you are wanting to purchase our products from overseas for a  personalised quote. Quotes for purchases overseas will not include UK VAT but  you’ll be required to pay VAT on shipping, import fees and duties in your local  country. In cases of overseas delivery we may only be able to offer port delivery.  

Do you offer ‘To A Room’ delivery?  

We offer delivery to a room of your choice for standard delivery locations. This is subject to suitable access and safe working conditions. If access to the delivery location is restricted, involves stairs, narrow doorways, tight turns, or other access limitations, you must notify us in advance. This allows us to assess whether additional resources or a specialist delivery service is required and, where  applicable, to provide you with a quotation for any additional charges. If access information is not provided at the time delivery is arranged and delivery  cannot be completed safely or as planned, delivery may be limited to your front  door, or the delivery may need to be aborted and the goods returned to us. In such  circumstances, additional delivery or redelivery charges may apply, and we will  inform you of these costs where possible. 

What if I can't take delivery when agreed?  

We understand that circumstances can change and we aim to be as flexible as  reasonably possible. Once we notify you that your goods are ready for delivery, we  ask that delivery takes place within two weeks where practicable. 

If you are unable to take delivery within this period, we may be able to offer short term storage at our warehouse, subject to availability. Storage is charged at a daily  rate of £3.50 and must be agreed with us in advance. We are able to store goods  for a maximum period of six months, provided this is agreed beforehand. Storage  arrangements cannot be extended automatically. 

If goods remain in storage for the maximum agreed period of six months, you will be  required to arrange onward delivery or alternative storage. If this does not take  place, we reserve the right to cancel the order. Where an order is cancelled in these  circumstances, we may deduct reasonable costs incurred by us, including storage,  handling, and administration costs, from any refund due. Any refund will not exceed  70% of the original purchase price. This reflects reasonable costs incurred, including  storage, handling, administration, and loss of resale value 

While goods are held in our warehouse awaiting delivery, the Manufacturer’s  Guarantee remains in effect. 

Where goods exceed the maximum agreed storage period and the order is  cancelled, the goods may be returned to stock for resale. Any cancellation and  refund will be handled in accordance with applicable consumer legislation, including  the Consumer Contracts (Information, Cancellation and Additional Charges)  Regulations 2013, as set out elsewhere in these Terms. 

Signing for goods  

You are responsible for ensuring that someone is available at the delivery address  to accept delivery at the agreed time. If you are unable to be present, you may  authorise another adult to receive the delivery on your behalf and to provide any  necessary instructions to the delivery team.

Any person accepting delivery on your behalf will be deemed to have your authority  to do so. 

In case of misdelivery  

Where misdelivery is caused by incorrect information provided by you, a collection  charge may apply. There is the potential to charge for damages incurred if unable  to deliver an item to the safety of your property.  

Delivery of multiple items  

For UK mainland deliveries where multiple items are ordered, we will use  reasonable efforts to deliver all items together. Where you request a split delivery,  this must be agreed in advance. Any additional charges for split delivery will be confirmed to you at the time your delivery arrangements are made. 

For non-mainland deliveries, split deliveries may result in additional delivery  charges. Any such charges will reflect the courier costs incurred by us and will be confirmed to you in advance. In some cases, we may be able to offer delivery to a  port or mainland hub only. 

What if Delivery is Delayed?  

All delivery dates and times provided by us are estimates only and may be subject  to change. 

If delivery of your order is delayed, we will keep you informed and provide an  updated estimated delivery timescale where possible. 

Product manufacture and delivery time explained  

Your estimated delivery date includes the time required to manufacture your  product. 

Where goods are made to order or bespoke, manufacturing times will vary and may  be subject to unavoidable delays beyond our reasonable control, including delays  within the supply chain. Any delivery timescales provided are estimates only. 

If there is a material change to your estimated delivery timescale, we will inform you  as soon as reasonably practicable.  

Once manufacture is complete, your product will undergo distribution processing,  which includes quality checks, handling, and preparation for delivery. 

Delivery to you will then take place in accordance with an agreed estimated delivery  timescale. All delivery times are estimates and may be subject to delay due to circumstances outside our reasonable control. Once a product is with us and ready for delivery, this is usually within 10 working days.  

Manufacturing delays  

In some cases, the manufacture or delivery of goods may be delayed. This may  occur due to factors such as production issues, shortages of raw materials, quality  control issues with components or materials, or delays in transportation or shipping. 

Where delays occur, we will keep you informed and provide updates on progress as  reasonably practicable. 

Circumstances outside of our control  

We are not responsible for delays or failure to perform our obligations where this is  caused by events beyond our reasonable control. 

Such events may include, but are not limited to, industrial action by third parties,  including strikes or lockouts; civil unrest, riots, invasion, terrorist activity or threats of  terrorist activity; war or preparations for war; natural disasters such as fire or  flooding; failure or interruption of public or private telecommunications networks or  IT systems; disruption to transport networks, including the closure of roads, ports,  railways, or air transport; vehicle breakdown where no reasonable alternative is available; unusually severe weather conditions; and delays or disruption affecting our supply chain or logistics providers, including those arising from changes to trading arrangements following the United Kingdom’s exit from the European Union. 

If you have selected a delivery date and a delay occurs as a result of circumstances  outside our reasonable control, we will contact you as soon as reasonably  practicable to inform you and to arrange an alternative delivery date. 

Where performance of our obligations is affected by such events, we will take  reasonable steps to minimise the impact of the delay. Nothing in this section limits  your statutory rights. 

Prolonged Delays  

If delivery of your order is delayed, or we reasonably anticipate that it will be  delayed for a prolonged period, we will contact you to keep you informed and,  where appropriate, discuss available options. This may include offering an  alternative product or revised delivery arrangements. 

For stock items that do not include any bespoke or made-to-order elements, if  delivery is delayed by 90 days or more beyond the estimated delivery date, you  may be entitled to cancel your order and receive a refund, in accordance with your statutory rights. 

Orders for bespoke / made to order items are subject to longer and more variable  manufacturing timescales. As such, the 90-day period referred to above does not  apply to bespoke orders. However, we will provide you with an estimated delivery  timescale at the point of sale and will notify you if we become aware of a significant delay. Where a delay is likely to be unreasonable, our customer service or sales  team will contact you to discuss an appropriate resolution. 

Collection from in-store  

Some items are available for collection in-store. We will contact you to say that  items are available for collection - collection can be arranged at any time during our  working hours of 9.30am - 4.30pm Monday to Friday from our Warehouse. Please note that finance purchases are not available for collection in person.  

What if my Furniture or Home is Damaged during Delivery?  

Delivery of large and irregularly shaped furniture including sofas can be tricky at  times. There are often narrow doors, corridors and obstacles that restrict access  and make installation difficult. Our delivery team will normally deliver your item in a  trouble-free way and often against the odds, without incident. Inevitably, there will be occasions where fragile furniture is slightly or superficially damaged during  installation.  

By accepting installation by signing for your goods, you acknowledge that you  understand the risks to both the goods and your home during installation. This  means that it is your responsibility to ensure our delivery teams have easy access  to a ground floor room of choice and that the route is clear and free from any  obstruction. Our delivery team will exercise reasonable care when delivering  furniture in your property.  

In the unlikely event that your furniture is damaged, take a photograph of the  damage immediately and email it to us with a description of the problem. You should email info@vintagesofa.co.uk. 

It is much quicker and more convenient for simple repairs to be undertaken by a  technician in your home, rather than to consider replacement of the furniture.  Where possible we will send out a technician to assess the product as a first step  and determine if the product can be repaired in situ. Once we have this  information, we will update you on the timescales for repair and next steps. 

Any damage to furniture delivered must be reported within 30 days of delivery (day 1  is classified as the day after delivery). You should email info@vintagesofa.co.uk to report the delivery fault immediately.  

Unsuitable on Delivery  

While we appreciate that assessing access routes, doorways, and internal spaces  can be challenging, it is your responsibility to ensure that the furniture you order will  fit into your property and the intended room of use. 

To help minimise the risk of items not fitting, our sales team will, where applicable,  provide guidance at the point of sale based on the information you provide. You  may be asked to confirm that you are satisfied with access and suitability before  your order is placed. Once an order is confirmed, the goods may be allocated to  production or released to our manufacturing partners. 

If you later determine that the goods are unsuitable due to access restrictions or  size constraints, your order will be subject to our terms relating to amendments,  cancellations, and returns, as set out elsewhere in these Terms. 

Ownership of Goods  

Ownership of the goods will pass to you once the goods have been delivered to the  address specified in your order and payment has been received in full. 

12. Making Payment  

Our UK prices are given in pounds sterling and include VAT and any other applicable taxes. Purchases made in the EU will be required to pay VAT at your local country rate, and local duty charges may also apply depending on your location. 

If you have any questions or need further information, please don’t hesitate to get  in touch, we’re always happy to help. 

13. Clearance, Ex-Display and Factory Seconds  Furniture  

Clearance furniture are products we are discontinuing or lines we are  overstocked on. They are in perfect condition with a full guarantee, available  for immediate delivery.  

Ex-Display Furniture consists of (but is not limited to) beautiful pieces that will have  light usage as ex-showroom pieces. As such, these items are sold with viewing  strongly recommended and no guarantee. Available for immediate delivery. Ex  Display items are sold as seen and as described. These items may show signs of  wear which are detailed on the product page. Your statutory rights under the  Consumer Rights Act of 2015 remain unaffected, including the right to return items  that are misdescribed, unsafe or not fit for purpose. Please note that the 14-day  cancellation right under the Consumer Contracts Regulations does not apply  to any faults or wear and tear clearly disclosed before purchase. 

Factory Seconds furniture will be free from major defects but it will not be in a new  condition and is therefore reduced in price to reflect this. Please check the listing  carefully for details of any imperfections. No guarantee is offered, viewing is  strongly recommended. As such, these items are sold with viewing strongly  recommended. Available for immediate delivery. Factory Seconds items are sold as  seen and as described. These items may show signs of wear which are detailed on  the product page. Your statutory rights under the Consumer Rights Act of 2015  remain unaffected, including the right to return items that are misdescribed, unsafe  or not fit for purpose. Please note that the 14-day cancellation right under the  Consumer Contracts Regulations does not apply to any faults or wear and  tear clearly disclosed before purchase. 

Delivery of Clearance, Ex-Display and Factory Seconds Furniture 

We can arrange delivery for you in the same way for Clearance, Ex-Display and  Factory Seconds Furniture as we can for new furniture you order in-store and  online, subject to the same delivery fees.  

Collection can also be arranged at the time of sale. Products are usually  available within 3 working days. Warehouse and Showroom opening hours vary. 

14. Consumer Contracts (Information, Cancellation and  Additional Charges) Regulations 2013 

The Consumer Contracts Regulations 2013 which we refer to as CCR offers you  rights to cancel when you buy certain types of products exclusively online.  

The effect of cancellation varies dependent on how you ordered the goods. If you  have ordered via our Website and have not seen the goods, you have the right to  cancel your order and these are set out below. 

If you cancel prior to or reject your order on delivery, you are entitled to a full refund  minus delivery fees.  

We cannot accept returns to the showroom, only warehouse returns will be  accepted. The item must be returned carefully wrapped in the packaging and in a  perfect, unused condition. It is up to you to make arrangements for an item's return  delivery.  

You must contact the Vintage Sofa Co. Limited in writing by email to make us  aware that you wish to return any item(s). Write to us at info@vintagesofa.co.uk.  

Requests must be within 14 calendar days. Day 1 is classified as the day after delivery.  

A deduction may be made from your refund if the goods are used. You should protect the item from damage at all times. The deduction would be used to cover the cost of cleaning or repair. The item should be returned in perfect condition, any damage incurred during use prior to return, or during private transportation when returning items is not the responsibility of Vintage Sofa Co. Limited and you will be liable for the diminished value of the goods.  

From the day of receipt of the returned goods, your refund will be processed within 14 calendar days. Within 14 days, we will inspect the goods to check their condition before processing the refund request. Over any bank holiday, one additional day  should be added during the 14-day period. 

15. If you discover a fault with your product 

How to tell us about problems  

If you have any questions, concerns, or complaints about a product you have  purchased from us, please contact our customer support team by email at  info@vintagesofa.co.uk. We will aim to respond and assist you as promptly as  reasonably possible. Under UK consumer law, you are entitled to certain remedies  if goods are faulty, depending on the nature of the fault and how long you have  had the product. These remedies may include a repair, replacement, or refund, in  accordance with the applicable legislation. You must notify us within 30 days of  taking ownership.  

We are committed to resolving issues fairly and efficiently. Where appropriate, we  may arrange for an independent furniture technician to inspect the product in  order to assess the issue and determine the most suitable resolution. Any remedy  offered will be in line with the timescales and requirements set out in the  consumer legislation applicable at the time of purchase. 

For purchases made on or after October 2015, your rights are governed by the  Consumer Rights Act 2015. 

Manufacturing faults reported within the Vintage Sofa 1 Year Manufacturers’  Guarantee period  

Where a manufacturing fault is reported within the Vintage Sofa Co. one-year  manufacturer’s guarantee period, the issue may be assessed by an independent  furniture technician. 

Following this assessment, and depending on the nature and severity of the fault,  we may offer an appropriate remedy. This may include a repair, a refund, a partial  refund or settlement amount to reflect the condition of the item, or a credit note. 

Any remedy offered under the manufacturer’s guarantee is in addition to, and does  not affect, your statutory rights under applicable consumer law. 

16. Vintage Sofa Company 1 Year Manufacturers’ Guarantee  

This clause sets out the guarantee that is provided in relation to our sofas. This excludes items sold within the categories of Ex-Display and Factory Seconds  collections. For more information on these categories, please refer to Section 13.  

Our 1 Year UK Manufacturers’ Guarantee excludes accidental damage and wear  and tear and in respect of self-assembly items any damage caused through failure  to follow the instructions given with the product on delivery. The guarantee covers  domestic use only.  

When does the Guarantee start? 

If you have ordered an in-stock item your Guarantee will start on the purchase  date.  

If you have ordered a bespoke item, your Guarantee will start on the delivery date  due to the time it will take for your product to be manufactured. 

What it Doesn't Cover 

The Guarantee does not cover your furniture against accidental or deliberate  damage or where fabric or leather has failed as a result of exposure to chemicals  or biofluids. 

Exclusions to the guarantee include: 

● Misuse (accidental or deliberate)  

● Wear & tear - including staining, excessive soiling, abrasion, scratch marks,  tears and burns, accidental damage, natural cushion interior settlement and  flattening and normal bed filling settlement are excluded. 

● Failure to maintain  

● Commercial use.  

● The cracking of wood due to extreme changes in room humidity or  direct heat source This guarantee does not extend to non-domestic  usage, nor to goods which are taken outside the UK. 

● A product that has been assembled or stored incorrectly (e.g. in an area of  damp or direct sunlight or too close to a heat source). 

● Any item where an alteration has been carried out.  

● The guarantee excludes Factory Seconds and Ex-Display collections. ● Dye transfer from non-colourfast plastics, fabrics and clothing (including  denim and throws), damage or delamination of the product or finish caused  as a result of contamination through contact with hair products and body  products or other cosmetic applications such as tanning lotions is excluded.

● Natural colour variations in leather on furniture items. Leather is a natural  product and like a fingerprint, it features unique attributes such as shade,  grain variation and natural markings, all of which enhance its beauty. As  such, shade variations naturally occur from piece to piece.  

● Markings made to leather through normal use. Italian cerato leather is a  natural product - because it’s a beautiful natural product, it doesn’t have any  coatings added to it. The leather will change over time and wear in.  ● The guarantee is non-transferable.  

● If the product is exchanged, or a total refund is given, the product that is  deemed faulty reverts to the ownership of The Vintage Sofa Co. Limited. ● The amount of any claim under the guarantee shall be limited to the original  purchase price paid for the unsatisfactory product.  

We recommend taking out appropriate insurance cover for your furniture and using  one of our Staingard Care Kits to help keep it in the best possible condition throughout its lifetime. Please note that Staingard products are not recommended for use on Opium velvets. Both insurance cover and care kits can be purchased at  the same time as your sofa.  

The Manufacturers’ Guarantee is non-transferable if you choose to sell or donate your furniture to someone else.  

Non-Authorised Repairs and Changes Made by You  

If your furniture is repaired or altered by any third party, this will void your  guarantee therefore, we advise that you contact us to discuss options prior to  instructing third parties to repair or amend the goods.  

Business Users  

Provision of guarantees is for domestic end users only. It is the responsibility of the  business to ensure that the products purchased meet the standards required for  the environment in which they will be used. This means that for commercial uses  we cannot accept any responsibility or liability for safety standards or compliance  where we have not specifically supplied safety certification in writing for use of the  product in that environment.  

Service under your Guarantee  

Our customer support team is available to assist you with any issues you may  experience with your furniture during the guarantee period. Many issues can be  resolved quickly, and our trained technicians are able to rectify most manufacturing-related problems, often within a single visit. 

We encourage customers to follow the care and maintenance guidance provided,  as correct use and upkeep can help prevent avoidable aftercare issues. Our  support team is also available to offer advice on caring for and maintaining your furniture. 

In order to assess any issue reported under the one-year manufacturer’s guarantee,  we may ask you to provide detailed information, including photographs or videos, to  help us accurately identify the issue or determine whether it relates to a  manufacturing fault or normal characteristics of the materials used. We may also ask you to carry out simple and reasonable troubleshooting steps where  appropriate. 

Where an in-home service visit is required, we will aim to resolve the issue as  efficiently as possible. Based on the information you provide, we will prepare for the  visit and bring any necessary parts where reasonably practicable. If specific parts  are required that are not immediately available, we will inform you of any anticipated  lead times and arrange a further visit once the parts have arrived. In such cases,  more than one technician visit may be required. 

Where a repair involves an extended lead time for parts or is not reasonably  practicable, our team will discuss available options with you in order to agree on an  appropriate resolution. 

Reclining Chairs 

The parts covered in our warranty are as follows: 

● A 1 Year Manufactures’ Guarantee on mechanisms, powered or manual

● A 1 Year Manufactures’ Guarantee on wooden frames static or recliner

● A 1 Year Manufactures’ Guarantee on electric motors 

The product is only covered by the Guarantee as a new product, it does not apply  to Ex-Display or Factory Seconds Items. 

Our reclining chair seating is tested to comply with relevant strength and durability  standards. Weight capacity 140kg. Use exceeding this capacity invalidates the  guarantee. Electrical mechanisms should not be opened, this will invalidate the  Guarantee. 

Reclining Seat Safety  

For your safety, please read and retain all operating and care instructions supplied with your reclining furniture before use. These instructions contain important  information about correct operation and maintenance. 

When using reclining sofas or chairs, care should always be taken around moving  parts, including the sides, footrest, and the area beneath the mechanism. This applies whether the recliner is in use or stationary. 

Reclining furniture is not intended for unsupervised use by young children. Children  under the age of four should not use reclining seating. Children aged four and  above should only use reclining furniture under the supervision of a responsible  adult and should not play on or operate the reclining mechanism. Pets should also  be kept away from reclining furniture to reduce the risk of injury caused by moving  parts. 

If spillages occur, particularly near electrical components on powered recliners, they  should be cleaned up promptly. Liquids may damage the product and, in some  circumstances, could present a risk of electrical fault or shock. 

Nothing in this section affects your statutory rights. 

In the event of a fault with your reclining chair 

If you experience a fault with your reclining chair, please contact our customer service team for advice and technical support before attempting any further action. 

In the unlikely event of a suspected electrical fault with a motorised reclining chair,  do not attempt to handle or repair electrical components yourself. For safety  reasons, we recommend unplugging the chair from the power supply when it is not  in use and before moving it. 

Care should be taken to ensure that electrical cables are not trapped, twisted, or  wrapped around the feet or frame of the furniture before use. 

As part of our returns and repair process, certain components may need to be inspected. We will advise you of the appropriate steps to take if this is required. 

17. Our Liability  

We are not responsible for any issues arising from incorrect or incomplete  information provided by you, including (but not limited to) incorrect measurements,  delivery details, or access information. 

We do not exclude or limit our liability where it would be unlawful to do so. In  particular, nothing in these Terms limits or excludes our liability for death or  personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law. 

Subject to the above, and to the extent permitted by law, we will not be liable for  any loss or damage that was not reasonably foreseeable at the time the contract  was formed. This includes indirect or consequential loss. 

As our products are supplied for domestic and private use only, we are not liable for  losses arising from business use, including loss of profit, loss of business, business  interruption, or loss of business opportunity. 

You must follow any care, safety, or usage instructions provided with the goods or  otherwise notified to you. We will not be responsible for damage to goods caused  by failure to follow such instructions, misuse, or normal wear and tear. 

We will not be liable for any delay or failure to perform our obligations where this  arises from events beyond our reasonable control, as described elsewhere in these  Terms. 

Except as expressly stated in these Terms, and to the extent permitted by law, all  conditions, warranties, representations, or other terms which might otherwise be  implied by statute, common law, or otherwise are excluded. 

18. Vintage Sofa Company Complaints Procedure 

What to do if you are unhappy  

Your satisfaction is important to us. If you are unhappy with your furniture or with  any aspect of the service you have received, we encourage you to contact us so that we can try to resolve the matter. 

As a first step, please contact our customer support team by email at  info@vintagesofa.co.uk, providing details of your concern. We will acknowledge  your complaint and aim to investigate and respond within a reasonable timeframe. 

19. Privacy and the use of your photographs  

We are committed to protecting and respecting your privacy and to processing personal data in accordance with applicable data protection laws. 

From time to time, and only with your consent, we may wish to share photographs  of Vintage Sofa Co. Limited products in real homes in order to inspire others. Where  you give permission, this user-generated content may be used across our social  media channels, marketing emails, website content (including our blog), and  advertising or promotional materials.

If we contact you regarding the use of your photographs, we may process certain  personal data in connection with that request. This may include your name,  photographs, social media username or handle, any byline or credit information you  provide, and any accompanying caption. 

Where your photograph is selected for use, we will aim to credit you where  reasonably practicable. However, due to platform or format limitations, it may not  always be possible to provide a credit in every instance. 

Further information about how we process personal data, your rights, and how to  withdraw consent can be found in our Privacy Policy. 

Can I change my mind?  

Yes. You may withdraw your consent for us to use your photographs at any time by  emailing sales@vintagesofa.co.uk. 

Once we receive your request, we will stop using your photographs in future  marketing and promotional materials as soon as reasonably practicable. Please  note that where content has already been published (for example, on social media platforms, websites, or printed materials), it may not always be possible to remove it immediately or entirely, but we will take reasonable steps to do so where feasible. 

Limitation of Liability for the Use of Your Photographs  

By giving permission for us to use your photographs, you confirm that you have the  right to grant us that permission and that the photographs do not infringe the rights  of any third party. 

We will use your photographs only for the purposes described and in accordance  with our Privacy Policy. To the fullest extent permitted by law, Vintage Sofa Co.  Limited will not be liable for any indirect or consequential loss arising from the  authorised use of your photographs. Nothing in this section limits or excludes our  liability where it cannot lawfully be limited or excluded. 

20. Third-party Links  

Our website and services may contain links to third-party websites, content,  products, or services that are not owned, operated, or controlled by us. 

Any third-party links are provided for your convenience only. We do not review,  monitor, or verify the content, accuracy, or practices of third-party websites and we  make no representations or warranties in relation to them. We are not responsible  for the availability, content, policies, or practices of any third-party websites or  services.

We will not be liable for any loss or damage arising from your use of, or reliance on,  any third-party content, products, services, or websites, except where such liability  cannot lawfully be excluded. 

Any transactions, communications, or dealings you have with third parties are solely  between you and the relevant third party. Before engaging in any transaction, you  should review the third party’s terms, conditions, and privacy policies to ensure you understand how they operate. 

Any complaints, claims, or questions relating to third-party products or services  should be directed to the relevant third party. 

21. Website - Prohibited uses  

You may use our website only for lawful purposes and in accordance with these  Terms. In addition to any other restrictions set out in these Terms, you must not use  our website or its content in any way that is unlawful or fraudulent, or that has an  unlawful or fraudulent purpose or effect. 

You must not use the website to solicit or encourage others to engage in unlawful  activity, to breach any applicable laws or regulations, or to infringe the intellectual  property rights of us or any third party. You must not submit false or misleading  information, misuse the website by knowingly introducing viruses, trojans, worms,  logic bombs, or other material that is malicious or technologically harmful, or  attempt to gain unauthorised access to the website, the server on which the website  is stored, or any server, computer, or database connected to it. 

You must not use the website to harass, abuse, insult, threaten, defame, intimidate,  or discriminate against others, or for any obscene, offensive, or immoral purpose.  You must not collect or track personal data relating to others without proper  authority, nor engage in spamming, phishing, scraping, crawling, or similar activities  that interfere with the normal operation of the website. 

You must not attempt to interfere with, damage, or circumvent the security features  of the website or any related systems. 

We reserve the right to suspend or terminate your access to the website if, in our  reasonable opinion, you breach this section or misuse the website. 

Website Platform Provider

Our online store is hosted by Shopify Inc., which provides us with the e-commerce  platform that enables us to sell our products and services to you. Your use of our  website may therefore also be subject to Shopify’s applicable terms and policies. 

Access to Our Website 

Access to our website is provided on a temporary basis. We may suspend,  withdraw, discontinue, or change all or any part of our website without notice. We  will not be liable to you if, for any reason, our website is unavailable at any time or for any period. 

You are responsible for making all arrangements necessary for you to have access  to our website. You are also responsible for ensuring that anyone who accesses the  website through your internet connection is aware of these Terms and complies  with them. 

22. Information about you and your visits to our site 

We process personal information about you in accordance with our Privacy Policy. By using our website, you acknowledge that your personal data will be processed  as described in our Privacy Policy. You are responsible for ensuring that any  information you provide to us is accurate and kept up to date. 

23. Privacy policy 

Vintage Sofa Co. Limited is committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms and Conditions and any other  documents referred to in it, explains how we collect, use, store, and protect  personal data about you, and your rights in relation to that data. Please read this  policy carefully to understand our views and practices regarding your personal data  and how we will treat it. 

For the purposes of the UK General Data Protection Regulation (UK GDPR) and  the Data Protection Act 2018, the data controller is Vintage Sofa Co. Limited, whose registered office is at Unit A, Wainstalls Mill Business Park, Cold Edge  Road, Halifax, West Yorkshire, HX2 7UR.

24. Information we may collect from you 

We may collect and process personal information about you in the following  circumstances. 

This includes information you provide directly to us by completing forms on our  website at www.vintagesofa.co.uk, such as when you create an account, placing  an order, subscribe to updates, request services, submit content, or contact us for  information. We may also collect information you provide when you report a  problem with our website or services. 

If you contact us by email, telephone, or other means, we may keep a record of that  correspondence and any information you choose to share with us. 

From time to time, we may invite you to participate in surveys or feedback requests  for research or service improvement purposes. Participation in such surveys is  entirely voluntary. 

We also collect details of transactions you carry out through our website, including  information necessary to process and fulfil your orders. 

In addition, we may collect information about your visits to our website, including  technical and usage data such as pages viewed, resources accessed, and how you  interact with the site. Further information about this is set out in our Cookies Policy. 

25. IP Addresses and Cookies 

We may collect information about your device and how you use our website,  including (where available) your IP address, operating system, browser type, and  other technical information. This information is used for system administration,  website performance, analytics, and to help us improve our services. It is used in  aggregated form and does not, on its own, identify you as an individual. 

We also use cookies and similar technologies to collect information about your  general internet usage. Cookies are small text files that are placed on your device  when you visit a website. They help us to improve our website and provide a better  and more personalised experience. 

Cookies may be used to understand how visitors use our website, to estimate  audience size and usage patterns, to remember your preferences, to help you  navigate the site more efficiently, and to recognise you when you return.

You can control and manage cookies through your browser settings and, where  applicable, through our cookie preference tools. You may choose to block or delete  some or all cookies; however, doing so may affect the functionality of our website  and limit access to certain features. 

We will only place cookies on your device where permitted by law. Further  information about the cookies we use, the purposes for which they are used, and  how you can manage your preferences is set out in our Cookies Policy. 

26. Where we store your personal data 

The personal data that we collect from you may be transferred to, stored, or  processed in countries outside the United Kingdom. This may include countries  outside the European Economic Area (EEA). Such processing may be carried out  by us, by companies within our group, or by trusted third-party service providers  who support us in delivering our services, including order fulfilment, payment  processing, and customer support. 

Where personal data is transferred outside the UK, we ensure that appropriate  safeguards are in place to protect your data in accordance with applicable data  protection laws. These safeguards may include the use of standard contractual  clauses approved under UK data protection law, adequacy regulations, or other  lawful transfer mechanisms recognised by the UK Information Commissioner’s  Office. 

All personal data you provide to us is stored on secure systems. Payment  transactions are encrypted using industry-standard secure socket layer (SSL)  technology and are processed by secure third-party payment providers. We do not  store full payment card details on our systems. 

While we take appropriate technical and organisational measures to protect your  personal data, transmission of information over the internet is not completely  secure. Although we use reasonable efforts to protect your personal data during  transmission, we cannot guarantee its security while it is being transmitted to our  website. Once we have received your data, we apply strict security procedures and  controls to help prevent unauthorised access, loss, or misuse. 

Further information about how we protect your personal data and your rights can be  found in this Privacy Policy.

27. Uses made of the information 

We use personal data held about you for the following purposes; 

We use your information to ensure that content on our website is presented in the  most effective way for you and for your device. 

We use your personal data to provide you with the products, services, and  information that you request from us and to perform our obligations under any  contract entered into between you and us. 

Where you choose to engage with interactive features of our website or services,  we use your information to enable your participation. 

We use your information to communicate with you about changes to our services,  including updates to our terms, policies, or service-related information. 

Where you have given your consent, we may contact you with marketing communications about our products and services. 

If you are an existing or previous customer, we may contact you by post, email, or  telephone with information about goods and services similar to those you have  previously purchased from us, where permitted by law. You can opt out of receiving  marketing communications at any time. 

Further details about your rights and how to manage your communication  preferences are set out in the Privacy Policy. 

28. Disclosure of your Information 

We may share your personal data with third parties in the following circumstances. If we sell, transfer, or acquire any business or assets, personal data held by us may  be disclosed to the prospective seller or buyer as part of that transaction. If Vintage  Sofa Co. Limited is acquired by, or merged with, another business, personal data  held about our customers may form part of the transferred assets. 

We may disclose your personal data where we are under a legal obligation to do so,  or where disclosure is necessary to enforce or apply our Terms and Conditions,  terms of use, or other agreements, or to protect the rights, property, or safety of  Vintage Sofa Co. Limited, our customers, or others.

We may also share personal data with third parties for the purposes of fraud  prevention, credit risk reduction, and security, including exchanging information with  relevant organisations where this is lawful and proportionate. 

Any disclosure of personal data will be limited to what is necessary for the relevant  purpose and will be carried out in accordance with applicable data protection laws. Further information about how we protect your personal data and your rights is set  out in the Privacy Policy. 

29. Your rights 

You have the right to control how your personal data is used, particularly in relation  to marketing communications. 

You may ask us to stop using your personal data for direct marketing at any time.  Where we intend to use your data for marketing purposes, we will make this clear  when collecting your data. You can manage your marketing preferences by using  any opt-in or opt-out options provided at the point of data collection, or by clicking  the “unsubscribe” link included in any marketing emails we send you. You may also contact us directly to update your preferences. 

In addition to your marketing preferences, you have rights under UK data protection  law in relation to your personal data, including the right to access your data, request  correction of inaccurate data, request erasure in certain circumstances, restrict or object to processing, and request data portability. Further details about these rights  and how to exercise them are set out in this Privacy Policy. 

Our website may contain links to third-party websites, including those of our  partners, advertisers, or affiliates. If you follow a link to any third-party website,  please note that those websites have their own privacy policies. We do not accept  responsibility or liability for the content or privacy practices of those websites, and  we encourage you to review their policies before submitting any personal data. 

30. Changes to Terms and Conditions  

We may update or amend these Terms from time to time to reflect changes in the  law, regulatory requirements, or the way we operate our business. 

Any changes we make will be published on our website. Where changes are  material, we will take reasonable steps to bring them to your attention. 

Updated Terms will apply to new orders placed after the changes take effect. 

Changes will not apply retrospectively to orders or contracts that have already been  accepted, unless required by law. 

We recommend that you review these Terms periodically to stay informed about  how they apply to your use of our website and services. 

31. Intellectual property rights 

We are the owner or the licensee of all intellectual property rights in our website and  in the material published on it, including but not limited to text, images, designs,  graphics, logos, and software. These works are protected by copyright, trademark,  and other intellectual property laws and treaties throughout the world. All such rights  are reserved. 

You may access and use our website for your personal, non-commercial use only.  You must not copy, reproduce, distribute, modify, display, or otherwise use any  content from our website without our prior written consent, except where permitted  by law. 

Nothing in this section affects your statutory rights. 

© 2026 Vintage Sofa Co. Limited. All rights reserved. Registered office: Unit A, Wainstalls Mill Business Park, Cold Edge Road, Halifax HX2 7UR. Company  Registration Number: 1032 3477 

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Terms & Conditions for Cross-Border Sofa Sales (UK to EU) 

Effective Date: 11 June 2025  

Company Name: Vintage Sofa Co. Limited  

Registered Office: Unit A Wainstalls Mill Business Park, Cold Edge Road,  Halifax, West Yorkshire, United Kingdom, HX2 7UR.  

Company registration number: 1032 3477  

Contact Email: info@vintagesofa.co.uk  

Phone: +44 01422 761000 

1. Scope 

These Terms & Conditions apply to the sale of sofas and related furniture  products by Vintage Sofa Co. Limited] ("we", "us", "our") to consumers ("you",  "your") residing in the European Union, via our website or other sales channels. 

Our Website is solely for the promotion of our goods in the UK. We deliver to all  parts of the UK including the Highlands and Islands of Scotland, the Isle of Man,  the Channel Islands and the Isle of Wight.  

These Terms and resulting contracts shall be governed by and construed in  accordance with English Law and subject to the exclusive jurisdiction of the courts  of England. If you live in Scotland, you can bring legal proceedings in respect of the  goods in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or  the English courts. 

2. Product Information 

● All items are described as accurately as possible however slight  variations may occur due to manufacturing tolerances and materials  used. 

● For custom orders, variations may occur due to material or  manufacturing tolerances, especially in the case of our leathers which are a natural material. As such, guarantees cannot be given on  matching existing products as our aniline leathers undergo hand finishing processes as well as a natural patina which varies from hide to  hide. 

3. Prices and VAT 

● All prices are listed in EUR. European prices do not include UK VAT.

4. Delivered At Place (DAP) 

(formerly known as DDU - Delivered Duty Unpaid) 

The buyer is responsible for import duties, VAT, and customs clearance once  the goods arrive in their country. 

As the seller we will arrange the shipping and delivering goods to the named  destination. Please be aware that VAT will be applied at your local country rate, and local duty charges may also apply depending on your location. 

If you have any questions or need further information, please don’t hesitate to get in  touch - we’re always happy to help. 

4. Ordering and Payment 

● Orders are confirmed once payment is processed and you receive an order  confirmation. 

● We accept payments via Visa, Mastercard, PayPal, Amex or by Bank Deposit. V12 finance options may be available depending on the country you are purchasing from. These will be apparent at checkout if available. 

5. Shipping & Delivery 

● We ship from the UK to the following EU countries: Belgium, France,  Germany, Guernsey, Ireland, Italy, Jersey, Luxembourg, the Netherlands  and Spain. 

● Standard delivery is within 14–30 business days, unless otherwise stated.  Please note that bespoke orders often have longer timeframes quoted at  the point of ordering. Our team will keep you informed of these. 

● You will be notified by our delivery partner with your shipping timeframe  and confirmation. In order for us to provide this service we are required to  share your name and contact details to facilitate the process. These  details are used for this purpose only and are not shared with any third parties outside of this service. 

● For custom or made-to-order sofas, lead times are indicated on the  website. If there are changes to the expected timeframe you will be  notified as soon as possible.  

6. Right to Withdraw (Returns) 

You may cancel your order within 14 calendar days of receiving your item. This does not apply to custom or made-to-order sofas, unless they arrive damaged or faulty. 

● To exercise your right, email us at info@vintagesofa.co.uk with your order number and reason for return. 

● You must return the item at your own cost within 14 days of notifying us if you are returning your item due to a change of mind. 

● Items must be returned properly packaged following our guidelines. 

7. Refunds 

● Refunds are issued within 14 days of us receiving the returned item.

● Refunds will be made using the original payment method. 

● If the item is not returned in its original condition, a deduction in the refund will apply to reflect any damage that has occurred.  

8. Faulty or Damaged Items  

● If your item arrives faulty or damaged, notify us within 48 hours of delivery. 

● We will investigate the cause of the issue, often requesting photographs in  the first instance and offer a repair, replacement, or refund as appropriate. 

9. Legal Warranty 

● Products come with a 2-year warranty as per EU law and 3-year warranty for deliveries made to Spain. In Guernsey, the standard guarantee period for products is 12 months from the date of delivery.  

10. Dispute Resolution 

● If you are unhappy, please contact us first to resolve the issue. Our dedicated customer service team can be reached at: info@vintagesofa.co.uk 

● If you are not satisfied with our handling of your complaint, you may submit  it to an Alternative Dispute Resolution (ADR) provider. For cross-border  online transactions, you may also use the European Online Dispute  Resolution (ODR) platform at Alternative dispute resolution for consumers - European Commission. Please note we are not obligated to participate in  ADR unless we explicitly agree to do so.  

11. Vintage Sofa Company European Manufacturers’  Guarantee 

This clause sets out the guarantee that is provided in relation to our sofas for EU  sales. For the majority of the EU we offer a 2 year guarantee. Belgium, France,  Germany, Ireland, Italy, Luxembourg, and the Netherlands are all covered by a 2  year guarantee. This guarantee is extended to 3 years in the case of Spain.  Please note the Guernsey follows UK with a 1 year Manufacturing Guarantee  provided. 

The European Manufacturers' Guarantee excludes items sold within the  categories of Stunning Seconds, Discontinued and Clearance Furniture ranges.  

Our European Manufacturers’ Guarantee excludes accidental damage and wear  and tear and in respect of self-assembly items any damage caused through  failure to follow the instructions given with the product on delivery. The guarantee covers domestic use only. 

When does the Guarantee start?  

If you have ordered an in-stock item your Guarantee will start on the purchase  date.  

If you have ordered a bespoke item, your Guarantee will start on the delivery date  due to the time it will take for your product to be manufactured.  

What it Doesn't Cover  

The Guarantee does not cover your furniture against accidental or deliberate  damage or where fabric or leather has failed as a result of exposure to chemicals or biofluids. 

Exclusions to the guarantee include:  

● Wear & tear - including staining, scratches, excessive soiling, abrasion, tears and  burns, accidental damage, natural cushion interior settlement and flattening and  normal bed filling settlement are excluded.  

● Misuse (accidental or deliberate)  

● Failure to maintain  

● Commercial use  

● The cracking of wood due to extreme changes in room humidity or direct heat  source  

● This guarantee does not extend to non-domestic usage, nor to goods which are  taken outside the UK.  

● A product that has been assembled or stored incorrectly (e.g. in an area of damp or  direct sunlight or too close to a heat source)  

● Any item where an alteration has been carried out  

● The guarantee excludes Stunning Seconds, Discontinued and Clearance Furniture  ranges  

● Dye transfer from non-colourfast plastics, fabrics and clothing (including denim and  throws), damage or delamination of the product or finish caused as a result of  contamination through contact with hair products and body products or other  cosmetic applications such as tanning lotions is excluded.  

● Natural colour variations in leather on furniture items. Leather is a natural product  and like a fingerprint, it features unique attributes such as shade, grain variation and  natural markings, all of which enhance its beauty. As such, shade variations naturally occur from piece to piece.  

● The guarantee is non-transferable and valid from the date of the delivery. 

● If the product is exchanged, or a total refund is given, the product that is deemed  faulty revert to the ownership of The Vintage Sofa Company. 

● The amount of any claim under the guarantee shall be limited to the original  purchase price paid for the unsatisfactory product  

We recommend using one of our Staingard care kits to keep your furniture in the best possible condition for as long as you own it. Please note that Staingard products are not recommended for use on Opium velvets. You can purchase the kits at the same time as your sofa. This Guarantee is non-transferable if you choose to sell or donate your furniture to someone else.  

Non-Authorised Repairs and Changes Made by You 

If your furniture is repaired or altered by any third party, this will void your  guarantee therefore, we advise that you contact us to discuss options prior to  instructing third parties to repair or amend the goods. 

Business Users  

Provision of guarantees is for domestic end users only. It is the responsibility of  the business to ensure that the products purchased meet the standards required  for the environment in which they will be used. This means that for commercial  uses we cannot accept any responsibility or liability for safety standards or  compliance where we have not specifically supplied safety certification in writing  for use of the product in that environment.  

Service Under Your Guarantee  

Our Customer Support team are on hand to help with any issues you may  experience with your furniture. Our team of fully trained technicians can rectify  most issues in a single visit. It is important to note that we often find that aftercare  issues can be avoided by correct care and maintenance. Many of the issues we  attend are for the results of a lack of or insufficient daily maintenance, incorrect  cleaning or usage outside of the manufacturer’s guidelines such as sitting on  arms etc.  

Our support team is also on hand to discuss how to maintain and care for your  furniture to keep it in the best condition. The Manufacturing’ Guarantee service  relies on the accurate identification of an issue or characteristics. This means that  in the event of a reported problem we will require detailed information from you  including photographs of any issues. Our process may involve you carrying out  limited and simple actions to troubleshoot and rectify any minor issue. A  technician may be called to investigate. 

Where an in-home service is required, we endeavor to provide a fast single visit  solution. This means that based on the information provided by you we will  ensure that we are prepared for the visit and will ensure that we are equipped  with any parts needed. Where there is a longer lead time for parts, we will make  you aware of this and make a visit immediately available when the parts arrive.  You may have 2 visits from a technician in this situation. Where there is a long lead time for a part required for a repair our team will discuss options with you to come to an agreed solution.  

12. Governing Law 

These terms are governed by the laws of England and Wales and the mandatory  consumer protection laws of your country of residence.  

13. Data Protection 

● We comply with the UK GDPR and the EU GDPR. 

● Your personal data is used solely for fulfilling your order and will not be shared without consent.  

14. Contact 

If you have any questions about these Terms, contact us at:  

 info@vintagesofa.co.uk  

+44 01422 761000  

For further details of our policies and services please refer to the full T&C’s  above.