Terms & Conditions

We have tried to make this as easy as possible but please make sure you have read and understood our terms and conditions. Please ring us on 01422 881932 if you have any concerns.

Here are some of the most common questions for you to consider before placing an order:

  • Easy access – are the doors wide enough, are there any awkward stairs, lift or passageways?
  • Will the furniture fit in the room?
  • Please note that if you are buying any extra items such as a footstool or a coffee table etc. at a later date, there may be a slight colour shade difference. It is therefore best to order everything at the same time.
    Please note that shades of items might be slightly different due to different batches.

Delivery:

The Vintage Sofa company only offers delivery within 20 miles of HX2 6TB. All other customers need to arrange their own collection. Please see our collection page for more information.

Prior to delivery:

We will confirm your order has arrived with us via email and text. We will then phone you to arrange a delivery date and confirm your address. PLEASE NOTE, we will not attempt delivery until you have confirmed the delivery address and date with us. Our normal delivery days are Tuesday - Saturday but we reserve the right to amend these days at any time.

Delivery charges (5 to 10 working days):

The standard charge within 5 miles of HX2 6TB is £25 for a one man delivery service and £45 for up to 20 miles. However, if you require a two man delivery the charges are £45 up to 5 miles and £65 for up to 20 miles.

Returns Procedure:

Standard configuration:

You can return the item(s) that are faulty or that you have changed your mind on within 14 days and receive a full refund. If you have collected the item(s), the responsibility remains with you to return the items to us in the same condition that it arrived to you, unless there is a manufacturing fault and then the returns responsibility rests with Vintage Sofa Co Limited. 


Bespoke configurations:

You can cancel a bespoke item and receive a full refund up to the point that the item is placed into production, usually 3 working days. After that you can return the item(s) to us for a refund, minus a 20% fee from the purchase price. If there is a manufacturing defect then the item(s) can be returned without a fee.

If you have collected the item(s), the responsibility remains with you to return the items to us in the same condition that it arrived to you, unless there is a manufacturing defect and then the returns responsibility rests with Vintage Sofa Co Limited. 

Manufacturing defects:

The Vintage Sofa Co Limited has the right to send in a third party to assess whether damage to an item(s) is a manufacturing defect or has occurred through customer use. 

Guarantees

All our products come with a 1 year manufacturer’s guarantee, unless otherwise stated. The guarantee starts from the date of delivery and offers cover against manufacturing defects on the structure of the frame and frame springs or any defects which may arise, under normal use, through faulty factory workmanship, including sofa bed and recliner mechanisms.

Contract Cancellation

We will make every effort to fulfil your order; however we reserve the right to cancel at any time and will not be liable to you or any third party. We also reserve the right to refuse any transaction for any reason or refuse service to anyone at any time at our sole discretion.

Payment

Payment methods include debit or credit cards, Visa, MasterCard, Electron or Maestro. Payments can be also be made electronically by bank transfer.


Please Note

Please ensure that you understand what is included in the offer. Item not included in the description will probably not be included. Extra cushions will not normally be included unless mentioned in the description. If complimentary cushions are included, they may be in a slightly different design. If in doubt, and you need clarification, please ring our office.

Miscellaneous

We will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to us and will have no liability to you for any failure or delay in delivering goods or any damage or defect in goods delivered which is caused by any event or circumstance which is beyond our reasonable control.