Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@vintagesofa.co.uk.

We’re located in the outskirts of Halifax, close to Hebden Bridge and Oxenhope. Jowler Mill is nestled in the Calder Valley, in beautiful woodland. As expected with a stunning rural location, the roads are narrow and a little rugged.

Our Showroom address is:

Jowler Mill
Bank House Lane
Jowler,
Luddendenfoot,
Halifax
HX2 6TB

Our Warehouse is located in Wainstalls, just up the road in Halifax:  

Unit A
Wainstalls Mill Business Park
Cold Edge Road
Wainstalls
HX2 7UR

Tel: 01422 761000
Phone lines are open 10am - 4pm Monday - Friday  

Jowler Mill is a three storey stone built mill, the mill was first built c.1818 and was a paper mill powered by the nearby Sutton Dam. Over the years it feel into disrepair and needed some love. We took the building on in 2015 and immediately fell in love with it. That’s not to say the renovation has been for the faint hearted, we’ve been on quite the journey, and one which continues today, recently having refilled the mill pond. You can find out more about our journey in our film here

We offer a range of guarantees on our products. If you’d like to learn more, please email sales@vintagesofas.co.uk and we’d be happy to discuss the different options.

Everything we show on our social channels and website is for sale (dependent on stock levels). You’ll find a wide range of mirrors, beautiful artwork, clocks and lighting. Some items may be available for Click & Collect only.

Yes, our ever popular Howard and Howarth ranges have the option of a sofa bed as part of the design.  

Our Video Hot Seat Series explores customer questions

We can arrange delivery of items Monday - Friday. Items are delivered between 9am and 8pm.

If you’ve ordered an item in stock, delivery is usually between 7 – 14 working days from the date of purchase. A member of our logistics team will contact you to arrange a convenient delivery day.

Delivery tracking becomes available on the day of your delivery, please contact the delivery team on 01422 761000 (Monday - Friday 10am - 4pm) for tracking information on the day. Deliveries are scheduled to arrive any time between 9am and 8pm on the day they are due.  

Bespoke item delivery timescales are estimated by the sales team when you place an order. Once your item has arrived at our warehouse, our delivery team will be in touch to arrange a convenient time for delivery, this is usually 7 - 14 following arrival to the warehouse.

 

We do offer room delivery but if access is tight or up a set of stairs we need notification in advance so we can get a suitable company to provide a quotation. If information is not given at the time of booking, then your order maybe delivered to your front door only or delivery will unfortunately be unsuccessful and returned to us, incurring a charge.

In the rare, regrettable instance your sofa has not been delivered in the condition expected, please get in touch with our support team by email support@vintagesofa.co.uk . Please send us your order reference number, description of the issue and photographs. We aim to respond to all queries within 2 working days to swiftly resolve any issues.

It’s very unusual for any orders to be delivered with items missing. In the unlikely event that this happens, please make sure you alert us as soon as possible so that we can look into the issue further and arrange for the missing item to be delivered as soon as possible. Please note that feet are often packaged separately and stored underneath the sofa for safe transportation. 

We want you to be happy with your order. Please contact us on support@vintagesofa.co.uk  to let us know about about any changes to your order as soon as possible, particularly if you've ordered an item that is being made to order. 

Because of the way your furniture is securely packaged for delivery, the feet are often parcelled up separately. Your sofa legs will arrive in a special bag within the wrapped sofa or are stored in a zipped pouch within the lining of the sofa, accessed from underneath. Please note that sofas are often delivered with transport legs to ensure your sofa arrives in perfect condition. 

In the unlikely event that the feet for your sofa cannot be located, please contact our support line on 01422 761000 (Monday - Friday 10am - 4pm).  

Casters are only used on front legs of our sofas rather than back legs to ensure your sofa is supported properly. If you've ordered casters your sofa will also come with two back legs which may be packaged separately or stored within the pouch underneath your sofa.  

Absolutely. Choosing a sofa that’s part of your home for years to come is a big decision. We are happy to help guide you through our different ranges, size options and bespoke finishes. We offer a range of virtual appointments, just call us on 01422 761000 or email sales@vintagesofa.co.uk to book a time that suits you. 

Harris Tweed

To keep your new sofa or chair looking good we advise that you delicately brush or vacuum it once a week.

Leather

Leather is a natural product and like a fingerprint, it features unique attributes such as shade, grain variation and natural markings, all of which enhance its beauty.

To keep it looking its best, dust your furniture regularly with a soft cloth. We advise against using a vacuum cleaner on leather. All leathers can be affected by light; we recommend it is positioned away from direct sunlight and heat sources to protect against fading and premature wear. Aniline leathers are especially sensitive to sunlight. Position at least 30cm away from radiators and other heat sources.

Leather is a natural material and will not respond favourably to everyday cleaning products, water damage or abrasive materials. Before you clean your leather sofa, make sure you choose leather safe cleaning materials and if in doubt consult a leather cleaning professional.

Velvet

The most important way to maintain your velvet furniture is to clean it regularly but gently; a little brushing and regular careful vacuuming with a vacuum cleaner that has an upholstery attachment will go a long way. Gently shake cushions regularly to reduce wrinkles developing.

Some of our ranges have extra feather scatter cushions or a scatter back style that look great with a little shake up, but we also stock some ranges that have no maintenance involved at all… it depends on what you are looking for really. Scatter backs are great for that sumptuous curl up comfort and full lux look, but if you are after a completely low maintenance look we’d recommend the HowardChessingtonBanburyOskar or Hepworth. They look fabulous straight off the bat. If only the rest of us had that superpower! 

Our Video Hot Seat Series explores customer questions

Yes, simply drop us an email sales@vintagesofa.co.uk  with your location for a quote

Yes, just drop us a message and we’ll bob’  them in the post…

Our Video Hot Seat Series explores customer questions

Why not check out our HepburnHepworthBanburyOskar and Chessington 

Our Video Hot Seat Series explores customer hot topics

 

Our Video Hot Seat Series explores customer questions

Our Video Hot Seat Series explores customer questions

Our Video Hot Seat Series explores customer questions

Our Video Hot Seat Series explores customer questions

Our Video Hot Seat Series explores customer hot topics

Our Video Hot Seat Series explores customer questions

 

Our Video Hot Seat Series explores customer questions

Our Video Hot Seat Series explores customer questions

Many of our velvets have at least 50,000 rub count - often higher than that. A common misconception about velvet is that it’s a high-maintenance material. Well, let us bust that myth right now! Synthetic velvet is less susceptible to marking, fading or crushing. This makes it more durable and suited to daily use.

Italian velvet is different composed with viscose and cotton, it’s a natural product which is slightly more volatile. This is often longer pile and a vintage style, this will change over time with use and some velvets are deliberately mottled, with more of a marbled feel, this is really a question of taste and what you are looking for and what your family setup is.

We always say, drop us an email or speak to us in the showroom and we can advise you - we are big believers in form and function - we want it to look good, but it needs to be practical for you too! 

Yes, we’ll advise you of the suitability of fabrics and help you make your dreams come true. Please contact us with your requirements and we’ll do our best to help. 

Yes, some of our lines have bespoke options and can be ordered to your exact specifications, please call on 01422 761000 or email sales@vintagesofa.co.uk for more information.

We offer an online consultation service and can guide you through our product ranges, and we can also recommend some fantastic local interior design services should you require further assistance.  

Unfortunately not as we have so many to choose from. Our most popular are shown online but if you’d like to know about all our bespoke options, please give us a call on 01422 761000 or email sales@vintagesofa.co.uk.

Our Video Hot Seat Series explores customer questions

Our Video Hot Seat Series explores customer questions

 

Our Video Hot Seat Series explores customer questions

 

Our Video Hot Seat Series explores customer questions

Our Video Hot Seat Series explores customer questions

Our Video Hot Seat Series explores customer questions

Our Video Hot Seat Series explores customer questions

Our Video Hot Seat Series explores customer questions

Our Video Hot Seat Series explores customer questions

Our Video Hot Seat Series explores customer questions

Our Video Hot Seat Series explores customer questions

Our Video Hot Seat Series explores customer questions

Our Video Hot Seat Series explores customer questions

Our Video Hot Seat Series explores customer questions

 

Our Video Hot Seat Series explores customer questions