Rug Care Guide

Our rugs are designed to be both beautiful and practical. Following these simple care instructions will help maintain their appearance and extend their lifespan.

General Care

• Vacuum regularly using a suction-only setting. Avoid rotating brush bars where possible, particularly on high-pile rugs.
• Loose fibres may appear during the first few weeks of use. This is normal and will reduce with regular vacuuming.
• Rotate your rug every 3–6 months to promote even wear.
• Protect the rug from prolonged exposure to direct sunlight to minimise fading.
• We recommend using an anti-slip underlay on hard floors to improve stability, protect flooring and extend the life of your rug.

Cleaning

• Blot spills immediately using a clean, dry, absorbent cloth.
• Do not rub spills, as this may spread the stain or damage the fibres.
• For stubborn stains, use a mild carpet or upholstery cleaner suitable for the rug's material. Always test on an inconspicuous area first.
• Avoid soaking the rug or using excessive water.
• Professional cleaning is recommended for a deep clean when required.

Safety & Maintenance

• Keep away from direct heat sources and open flames.
• Do not use bleach or harsh chemicals.
• Do not machine wash unless the product is specifically described as machine washable.
• Ensure the rug is completely dry before placing it back on the floor after cleaning.

Natural Characteristics

Slight variations in colour, texture and size are a natural characteristic of the manufacturing process and make each rug unique. Every rug is individually produced and may display natural variations in colour, texture and finish.

For rugs with a distressed or vintage design:

• Variations in colour and shading are intentional.
• Small printed speckles, markings and distressed detailing form part of the design. These characteristics give each rug its unique appearance and are not considered faults.

After Unpacking

• Your rug is supplied rolled for safe transportation.
• Temporary creases or ripples may be visible when first unrolled. This is normal and will naturally relax over time with regular use.
• To help the rug settle more quickly, gently roll it in the opposite direction or place light weights on the corners.
• Avoid folding the rug, as this may create additional creases.