Buying a Sofa Online? Here Are the Questions You Should Be Asking
, by Ruth Wilbur, 3 min reading time
Choosing a sofa is a big decision. It’s where you relax, entertain, work, nap — sometimes all in the same day. And when you’re buying online, it’s completely normal to want clear answers before committing.
Below are the most important questions customers ask before buying a sofa - and the answers that help you buy with confidence.
Who are you buying from?
When buying a sofa online, it’s important to know who’s behind it. A reputable company should be open about where they’re based, how their sofas are made, and what makes them different.
We’re a family-run business, and every sofa we sell is carefully chosen and extensively trialed by us. Our collections are highly curated, and we only buy pieces we genuinely love and would have in our own homes. Each design is extensively tested for comfort, durability, and everyday use before it ever reaches our website.
Knowing there are real people behind the product, who care about quality as much as you do, makes choosing your sofa a far more confident decision.
How Long Will Delivery Take?
Clear delivery information is essential when buying a sofa. You should know the expected lead time, how delivery is arranged, and exactly what happens on the day.
Before you purchase, we provide an estimated lead time so you can plan with confidence. On standard delivery, your sofa is delivered to a room of your choice by our dedicated delivery team, who will carefully unwrap it for you — so there’s no heavy lifting or unnecessary packaging to deal with.
Knowing what to expect removes stress and makes the whole process straightforward from order to arrival.
Will the Sofa Be Comfortable?
A sofa should look beautiful and feel just as good. Comfort comes from what’s inside - cushioning, support, and the quality of materials used, especially when choosing leather or velvet.
We use only the finest aniline leathers, which grow softer and more characterful with age, and durable velvets that are designed for everyday living while remaining luxuriously soft. You’ll also find we never compromise on the details that matter most: generously filled feather cushions, sprung seats, and sofas that are properly made from the inside out.
The result is comfort you can enjoy every day, not just something that looks good in a showroom.
Will the Sofa Fit My Space?
This is one of the most common buying worries.
Ask yourself:
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Do the dimensions suit my room?
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Will it fit through doors and hallways?
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Can it be customised if needed?
Many customers delay buying simply because they’re unsure about sizing. Being able to customise dimensions or get expert advice removes that uncertainty and helps you choose confidently. We've put a guide to help you measure here.
Buy With Confidence
Buying a sofa online doesn’t have to feel risky. When the right questions are answered clearly, choosing the right piece becomes much simpler.
Take your time, measure carefully, and don’t hesitate to ask for advice. A well-made sofa should feel like a confident decision - not a leap of faith.
Customer Favourites
A curated collection of our most-loved sofas, chosen by those who know comfort best, our customers
